Dear Shah Associates

awpitt

Main Streeter
Wow, every Dr. my husband and I have (including the dentist) have you pay your co-pay at the time of visit.

Yes that's normal. "At the time of the visit", doesn't normally mean before you see the DR/Dentist. My Dentist submitts the claim then bills me whatever the ins doesn't cover. Breton Medical bills me as well after submitting to the ins. So, I'm not sure what some of the other folks are talking about.


BTW, Breton Medical will be moving to the new Jarboe Building that's next to CVS on Buck Hewitt Road.



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bohman

Well-Known Member
...You just have to not mind causing a scene.

Every passing day, I mind less.

... I think the trick is to faint and fall to the floor to get seen right away.

I'm detecting a pattern here. :lmao: I should have grabbed the phone and spoken with her boyfriend for her. Maybe could have talked some sense into him.

You could also try the Urgent Care in Solomons. My family and I have always received better care than at Breton Medical.....

Shhhhh!!!! I've been trying to keep that place a secret.
 

awpitt

Main Streeter
Dear Shah Associates,

The lack of professionalism and compassion displayed by your "associates" never ceases to amaze me.

Let me start by saying that NONE of this criticism is aimed at our family's pediatrician - Dr. K - whom we LOVE. She is caring, attentive and proactive. She is, perhaps, the only reason why we continue to use ANY of your "associates."

However, another one of your pediatricians - Dr. S - is at quite the opposite end of the spectrum, and her behavior is more in line with what I have come to expect from Shah Associates. Her manner of talking down to parents, lying to children to coerce them into cooperating (instead of calmly explaining a procedure to them), and, last, but not least, announcing "I'm never having kids!" to her nurse as a family leaves the building illustrates just how unfit some of your "associates" are to fill their positions.

Perhaps, though, the final straw was when we arrived at the Breton Med Urgent Care facility on Friday, 31 December, with 4yo twin daughters who had both developed double ear infections overnight. I called prior to leaving the house at 7:45, and received the answering machine message stating that the hours are 8-8 M-F, and 9-6 S & S. Nothing about holiday closures, and since the service is offered 7 days/week, it made sense to me that, if it were to be closed on a holiday, it would be closed on New Year's Day, not on New Year's Eve. So, I bundled up my miserable little girls and headed to San Souci - only to find the office closed - yet, the sign on the door stated the hours very clearly, and did not specify any holiday closures. Given that it was only 8:15 at this point, I figured that *maybe* everyone was just running late - that would be right on par for Shah Associates. However, within 20 minutes, it was apparent that no one was coming.

I left to head to St. Mary's Hospital's FastTrack ahead of the crowd that was gathering in the parking lot at Breton Med Urgent Care, and we were thrilled to get in and out in less than an hour. As we were leaving, our fellow patients from the San Souci parking lot were filing in, filling the waiting area of the Emergency Room. I apologized to the receptionist for taking up precious time with something as relatively simple as ear infections, and told her that we DID try Urgent Care first - but, despite no statement of holiday hours, they were apparently closed. She did not seem surprised - apparently the office had done the same thing on Christmas Eve.

I realize that, from the vantage point of your group of "associates," it may seem as though we are a mindless group of rednecks who are invariably benefitted by the "quality care" you provide. The very fact that the group holds a monopoly on health care in this county does not help this perception. As I have personally witnessed the varying qualities of care provided, AND experienced a startling lack of compassion - a simple inability to notify patients that an office is closed (how difficult is it to print out a sign stating "Closed for New Year's Eve AND New Year's Day and tape it to the door?) - I cannot help but wonder if we are truly better off with your services - or not. I would hope that such a large group of doctors would collaborate to truly benefit the people they serve...but, as with all groups, when they grow large enough, even the most basic customer (patient) services are often overlooked. I'm sorry to say that your group of associates has long since passed that point.

May the new year bring you a new perspective on what it means to be doctors...

Sincerely,
foxxynhounds

Sorry to hear of your bad experience at BMG. I guess I’ve just had good luck there. I’ve been going there ever since the Dr. Hussein days when they were located in the little office building next to the Naval Air Museum. From there they moved to Moakley Street then to San Souci. They’re getting ready to move to the new Jarboe Bldg. I hated to see Dr. Hussein move away but I’ve always been happy with Drs. Szkotnicki, Iswara, and Khetpal. This last summer, my oldest son sprained his wrist. Went to BMG on the urgent care side and was seen by a female DR. Can’t remember her name She was late 20s/early 30s. She did a real nice job for my son. Did X-rays which were transmitted to a radiologist at the Bean Building and the results were back in about 15 minutes. Which confirmed it was a sprain and not a fracture. That whole urgent care visit took about an hour, maybe a few minutes over. As far as regular appointments, I normally don’t schedule appointments during the peak times. As a result, I’ve experienced low wait times. I sometimes get a sense that they tend to book appointment close together but I don’t get the feeling that the DR is rushed when they’re seeing me. That might be why things get backed up. Again, if you stay away from the peak times, you’ll be seen rather quickly.
 

Roman

Active Member
roman

It's a shame that these days, Patients get hurded in & out like Cattle. I blame that on the HMO's, and PPO's. The Docs aren't making the money they use too, so more people have to be packed in to their schedules. Which is scarey, because it leaves the doors open for Malpractice Suits, because Doc's have a certain amount of time alloted to see you. God forbid should you be 5 minutes late.! There is a Group in Prince Frederick, on the same campus as Calvert Memorial Hospital. It's called Calvert Family Practice. There are 3 Doctors, and one Nurse Practitioner. All are American, and can be understood, mainly because they are dedicated to their profession, and their Patients. The longest you have to wait is about 20 minutes (Usually less) This is a very Professional group. The only problem I have with them, is the parking situation at the Hospital. So you'd better get there early to find parking. Call first to see if they except your Insurance. 410-535-4488. You won't be sorry that you switched. They see patients of all ages. My favorite is Nurse Practitioner Heather Montgomery. I like them all actually.
 

jamaju2

New Member
Solomon's Urgent Care isn't much better. The wait time is still about an hour and 2 out of 3 times they'll misdiagnose you to hurry and get you out of the door. The last time I was there I had an issue with my contact in my eye 2 days prior. I knew it was some kind of tear/rip or something like that, I was in pain and my eye was severely red and watery. This had been going on for two days. When I get called back and the doctor comes in I tell her my symptoms, she takes a two second look at my eye and says oh you have pink eye. I tell her the only symptom I have of pink eye is the redness, there is no discharge other than tears, there is no itching, there are no other symptoms of pink eye, I know what pink eye is and this is not it. She sticks her light in my eye looks for another two seconds and says no you have pink eye, it'll start itching in a few days, I'm gonna give you this prescription blah blah blah...Seriously pissed walking out of there, but the more I argued the more she argued. I reported it to Calvert Memorial, but of course never heard anything back! This was not the first issue I have had with them either, but I had no choice but them and was HOPING they had grown more competent, I was wrong...
 

BernieP

Resident PIA
Welcome to "Managed Healthcare"

I am neither defending or excusing the staff at Breton Med or any of the other "Shah Associates" offices. BUT, what I have been told by people in the "industry" is that they treat employees like dirt. Unfortunately the way the management / owners treat employees, that gets passed on to the patient / customer. Why I say staff, I include the doctors, nurses, PAs etc, all the way down to the receptionist.

Because they are large and keep costs down (see above), they get the contracts for the PPO's HMO's the hospital, etc. It's big business.
 

RoseRed

American Beauty
PREMO Member
Solomon's Urgent Care isn't much better. The wait time is still about an hour and 2 out of 3 times they'll misdiagnose you to hurry and get you out of the door. The last time I was there I had an issue with my contact in my eye 2 days prior. I knew it was some kind of tear/rip or something like that, I was in pain and my eye was severely red and watery. This had been going on for two days. When I get called back and the doctor comes in I tell her my symptoms, she takes a two second look at my eye and says oh you have pink eye. I tell her the only symptom I have of pink eye is the redness, there is no discharge other than tears, there is no itching, there are no other symptoms of pink eye, I know what pink eye is and this is not it. She sticks her light in my eye looks for another two seconds and says no you have pink eye, it'll start itching in a few days, I'm gonna give you this prescription blah blah blah...Seriously pissed walking out of there, but the more I argued the more she argued. I reported it to Calvert Memorial, but of course never heard anything back! This was not the first issue I have had with them either, but I had no choice but them and was HOPING they had grown more competent, I was wrong...

Did you keep wearing the ripped/torn lense?
 

libertytyranny

Dream Stealer
I've never had problem at Breton..I don't go for anything major or expect world class medical treatment..its a place to go if you have an ear infection or something real simple. Other stuff needs to go to the er or the doc's office. I don't interact with the receptionist much..just to get checked in..and then I wait, which I expect, and then see the doc, get my script..and go on my way. :shrug: The billing is a pain in the butt..like any shah office..because the billing office doesn't employ anyone who speaks english and they enjoy double billing...but the place itself has always been perfectly serviceable to me. Anyone with complaints that need investigation, are serious, or need more than routine POC testing should go to the er. That's not really what urgent care does.
 

ArkRescue

Adopt me please !
HMO's have set co-pays like $20 for primary care Dr. and $30 for specialist. Other insurance is based on a percentage.

As far as the dentist, my dentist calculates the expected insurance payment and asks me to pay my part that day of the visit. Says they will send a statement after insurance pays as to any balance due or credit.

Yes that's normal. "At the time of the visit", doesn't normally mean before you see the DR/Dentist. My Dentist submitts the claim then bills me whatever the ins doesn't cover. Breton Medical bills me as well after submitting to the ins. So, I'm not sure what some of the other folks are talking about.


BTW, Breton Medical will be moving to the new Jarboe Building that's next to CVS on Buck Hewitt Road.



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jamaju2

New Member
Why not call your eye doctor?

Because I'd had a similar situation before and after a day it got better. So, I was hoping this would do the same and that night I finally just got fed up with it and the eye doctor wasn't open the next day so I was like eh I'll chance it, maybe they can help. NOPE!
 

awpitt

Main Streeter
HMO's have set co-pays like $20 for primary care Dr. and $30 for specialist. Other insurance is based on a percentage.

As far as the dentist, my dentist calculates the expected insurance payment and asks me to pay my part that day of the visit. Says they will send a statement after insurance pays as to any balance due or credit.

I know that. What I wasn't sure about was folks saying they had to pay upfront, before seeing the DR.
 

Spring10

New Member
Last time I went there I paid the co-pay in cash, and for some reason did not get the receipt. I didn't think about it, until I got the bill (for my co-pay) in the mail. After that, I suspect the person taking the money just sliped the cash in her pocket, "forgot" to give me the receipt (now, and I don't care where I go, I get the receipt) and then billed me. But maybe it's office policy there, I've been double billed by the Shaws before, and they definitely try to go after what insurance won't pay because they are "in-network".

They make a lot of money doing un-necessary testing and dishonest billing.
 

red_explorer

Well-Known Member
Shahs

I hate the Shahs....ended up switching to a dr in Calvert who isnt Shah and is wonderful!!!
A family member was seeing the Shahs for years...loved one of the doctors mentioned earlier. Anyway, he got very sick...actually passed away, and we got a bill from Shahs for 'examining his records' for 6 days after he died....$600. Insurance said it was a fraudalent charge, and didnt pay it, and told me not to pay it....Shahs kept trying to bill me on it for over a year, even though I said I wasnt going to pay it, take me to court. SS Medicare sent them a letter (and carbon copied me) saying that it was a fraudalent charge, and, should they want to press the issue, Medicare would go after them for fraud. My contact at Medicare said they are pretty well known for that!!! Hmmm....funny thing. They stopped billing me. :)
 

ArkRescue

Adopt me please !
Oh yeah, most Dr's I go to collect the co-pay BEFORE you see the Dr. So they can say NO to you seeing the Dr if you can't pay that day I guess? I do see people who say they can't pay now but will pay later and are seen but some places turn people away if they don't have their co-pay.

I know that. What I wasn't sure about was folks saying they had to pay upfront, before seeing the DR.
 

kimmiekay98

New Member
as far the breton medical goes... a few years ago I got bit by a st bernard in the face... within 1mm of my eye, pierced my nose and two punctures in my chin... blood everywhere, me in tears and I waited for over an hour to be seen. The visit with the doc took less than 5 min as he didn't even touch me. No cleaning the bites or probing them to see how deep - nothing. Heres a script for antibiotics and goodbye. I looked like someone had beaten the crap out of me. The sad thing is I work in a specialty veterinary hospital near DC now and the dogs and cats I care for everyday get better medical care than we get from some doctors.
 

afjess1989

Amount of F##Ks given, 0
HMO's have set co-pays like $20 for primary care Dr. and $30 for specialist. Other insurance is based on a percentage.

As far as the dentist, my dentist calculates the expected insurance payment and asks me to pay my part that day of the visit. Says they will send a statement after insurance pays as to any balance due or credit.


So does my PPO i really hate the shahs!
 
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