SmallTown
Football season!
I know there have been a lot of talk about supporting local businesses over the "big box" business. Well, here is a wonderful story about a local business.
I went to Ultra Clean in San Souci Plaza to have my dry cleaning done. The first sign that things were not quite right was the fact it was going to take a week to get the clothes back. I did not feel like driving around to find a quicker turnaround time, so I left the clothes there. I return on the day things are due and they questioned if I was there on the correct day. When I showed them the ticket, they decided to look once again. They come back and tell us that the found the clothes but that not everything was complete. I was going away on business and the clothes that were ready were the ones I needed. I asked to pay for those and take them with me, but the refused saying the whole order had to be together. I am told to come back the next day to pick up everything. The next day I show up and they bring out the order, but are told they have lost a piece. This time we are allowed to take the clothes that are done. I call a few days later to inquire about the missing piece, and was told they had forgotten all about it and would start to look for it. To see what was going on, I go down there and am told by the manager that they had been looking for it every since they lost it (I suppose he did not know that the other girl told us the truth about that). I became upset and told them how I felt about the service I received. I was then told that the dry cleaning would be free because that was worth it to him not to hear my voice anymore. he also went on to say that they would pay us for the lost article if it was not found. Three days later we call and the manager says that since I made him mad when I talk to him last time that he was not going to return the article and that if I showed up again he would take a baseball bat to my head.
If this is the kinda of personal service you like from the local businesses, then this place is even worse than I thought.
a "big chain" cleaners would have simply either given us the money for the lost item in hopes that we would once again use their service, or been at least a little more simpathetic of the situation and would have done whatever it took to make things right.. If you are in a customer service business, you have to take care of your customers. If you want to take money from people and not do anything in return, you should be a tax collector, not a business owner.
The main problem with businesses here is they have no accountability for their actions. They feel that if something goes wrong, oh well. There is no competition so where else are you going to go.
I just hope people reading this understand what kind of people run Ultra Clean and do not use their services (unless you have some strange hangup about having baseball bats being knocked against your head)
Can anyone suggest another Dry Cleaners, preferably one that doesn't lose items (and don't make good for them) and don't threaten their customers with baseball bats?
I went to Ultra Clean in San Souci Plaza to have my dry cleaning done. The first sign that things were not quite right was the fact it was going to take a week to get the clothes back. I did not feel like driving around to find a quicker turnaround time, so I left the clothes there. I return on the day things are due and they questioned if I was there on the correct day. When I showed them the ticket, they decided to look once again. They come back and tell us that the found the clothes but that not everything was complete. I was going away on business and the clothes that were ready were the ones I needed. I asked to pay for those and take them with me, but the refused saying the whole order had to be together. I am told to come back the next day to pick up everything. The next day I show up and they bring out the order, but are told they have lost a piece. This time we are allowed to take the clothes that are done. I call a few days later to inquire about the missing piece, and was told they had forgotten all about it and would start to look for it. To see what was going on, I go down there and am told by the manager that they had been looking for it every since they lost it (I suppose he did not know that the other girl told us the truth about that). I became upset and told them how I felt about the service I received. I was then told that the dry cleaning would be free because that was worth it to him not to hear my voice anymore. he also went on to say that they would pay us for the lost article if it was not found. Three days later we call and the manager says that since I made him mad when I talk to him last time that he was not going to return the article and that if I showed up again he would take a baseball bat to my head.
If this is the kinda of personal service you like from the local businesses, then this place is even worse than I thought.
a "big chain" cleaners would have simply either given us the money for the lost item in hopes that we would once again use their service, or been at least a little more simpathetic of the situation and would have done whatever it took to make things right.. If you are in a customer service business, you have to take care of your customers. If you want to take money from people and not do anything in return, you should be a tax collector, not a business owner.
The main problem with businesses here is they have no accountability for their actions. They feel that if something goes wrong, oh well. There is no competition so where else are you going to go.
I just hope people reading this understand what kind of people run Ultra Clean and do not use their services (unless you have some strange hangup about having baseball bats being knocked against your head)
Can anyone suggest another Dry Cleaners, preferably one that doesn't lose items (and don't make good for them) and don't threaten their customers with baseball bats?