vraiblonde,
Many companies, although information technology (IT) is not their
main line of business, are very aware that successfull management
of IT (such as maintaining a document, ledger, customer, databases; management/upgrades of intranet and Email resources, etc.) is essential for their business survival and growth. Indeed, Diane's
firm Email address has "CPA" in it. Perhaps her firm is
on a mission to increase/improve their internal IT management and support capabilities?