Breezeline Outage

[jazz lady]

From them:

At this time we are currently experiencing a connectivity issue with our internet services due to a fiber cut. Our technicians are aware and are actively working to resolve as quickly as possible. We appreciate your patience.

Thank you, Your Breezeline Team

 

[TPD]

OMG will we actually see kids playing outside this evening?!

 

[TPD]

Tomorrow morning in school:

Teacher: Johnny where is your homework?
Johnny: The dog chewed the internet cable in half.

 

[awpitt]

Apparently, the outage is impacting Va, Md, and De.

 

[PeoplesElbow]

This is worse than the food stamp system being down on sunday

 

[jazz lady]

Email from Breezeline:

Dear Breezeline Customer:

Breezeline’s fiber facilities sustained significant damage on Tuesday afternoon when a truck accident damaged overhead fiber cables. The fiber cut has resulted in a service interruption for customers across Maryland, Delaware, and Virginia.

While our crews are working as quickly as possible to complete the necessary splicing repairs to restore service, the repair of fiber optics is a very complex and time-consuming process.

We know that our customers depend on Breezeline services, so we regret the inconvenience this caused. We also wanted to notify you of the cause of the outage. We are working diligently to restore service to impacted customers as soon as possible.

We thank you for your patience and understanding and for being a valued Breezeline customer.

Sincerely,

Breezeline

Weird thing is my cable is working, but the internet is down.

 

[kwillia]

Email from Breezeline:



Weird thing is my cable is working, but the internet is down.

Same!

 

[Nupe2]

Email from Breezeline:



Weird thing is my cable is working, but the internet is down.

Same here in The Hall!

 

[Ken King]

Email from Breezeline:



Weird thing is my cable is working, but the internet is down.

Not really weird, cable TV doesn't rely upon routers and authentication devices like the internet does. Lose any connection up the chain of their network and it will kill the internet while the physical cable is till able to carry TV signal.

 

[jazz lady]

Not really weird, cable TV doesn't rely upon routers and authentication devices like the internet does. Lose any connection up the chain of their network and it will kill the internet while the physical cable is till able to carry TV signal.

Makes sense. Thanks for the explanation.

 

[awpitt]

It's ridiculous that a truck accident knocking out one fiber line can cause three states to go down.

 

[DoWhat]

People need to reboot their modems to get back online.

 

[awpitt]

People need to reboot their modems to get back online.

I've been rebooting my modem all evening. Did something change?

 

[TPD]

Internet working for me now without a reboot

 

[awpitt]

Just plugged my modem in and it's working now.

 

[Merlin99]

It's ridiculous that a truck accident knocking out one fiber line can cause three states to go down.

That backbone probably has a thousand fibers in it and everyone of them have to be cut, polished and then arc welded- twice. And this only gets done after the damage assessment is done to figure out how far back the damage goes and getting a big chunk of replacement cable.

 

[PrchJrkr]

I was using the Hot Spot on my phone all evening. Went to disconnect and noticed the cable router was available to use again.

 

[awpitt]

That backbone probably has a thousand fibers in it and everyone of them have to be cut, polished and then arc welded- twice. And this only gets done after the damage assessment is done to figure out how far back the damage goes and getting a big chunk of replacement cable.

I get all that. My issue is that one single fiber line can bring down Breezeline's service across multiple states. That truck happens to hit the one single point of failure? Seems like poor infrastructure design.

 

[PeoplesElbow]

The internet was designed to ensure that taking out a single portion only affected a small portion. Granted this wasnt the internet, but the ISP's trunk.

 

[PeoplesElbow]

That backbone probably has a thousand fibers in it and everyone of them have to be cut, polished and then arc welded- twice. And this only gets done after the damage assessment is done to figure out how far back the damage goes and getting a big chunk of replacement cable.

Arc welded?

Maybe it's different, but fiber used in aircraft is more or less glued end to end.