paul
New Member
I moved to So. MD a little over ten years ago. The lack of customer service used to really bother me, but over the years I've grown accustomed to it. There are some places that are really good and others that aren't. I try to avoid the ones that I don't like and leave it at that. However, I went to one of the places that I really, really hate to patronize. The McDonalds in Solomons. I know better than to expect to actually get what I order. I know the service will be slow. I know the "crew" will be rude. I know the floors will be sticky and the counters will be dirty. I know that if I don't pay the exact amount I will not get the correct change. I know these things and have accepted them, but I didn't know that I would catch them on a bad day.
The girl at the fry machine was very angry. She was slamming the fry baskets into the holders with a loud crash. The young man standing behind the counter was in charge of filling orders, but not taking them. No one was taking them. For 10 minutes no one was taking them (after about 3 or 4 minutes I asked my son if he wanted to go elsewhere. We decided to wait it out and see how bad it would get). Then the manager appeared from the back room. He hurried to the front and asked the young man filling orders what was the problem. The young man said, "Dey needaorda", and promptly walked away. The manager turned to us and welcomed us to McDonalds. We each ordered a #2 (1/4 pounder with cheese meal). The manager turned around to look at the screen and was going to fill our order, but alas, no quarter pounders in the bin. The fry girl yelled back that it was past the time she was supposed to get off and she was leaving. No one said anything, and she left. The manager was now in the back helping two members of the crew make burgers. The young man who was filling orders was now in the back helping make burgers also. I noticed that the fry girl was also apparently the drive-thru girl. There was no one working the drive thru and the car that was in front of the window when we arrived at the counter was still there. The fry machine was beeping, but everyone was making burgers. Then a guy in a yellow jacket that said "Drive-thru crew" appeared from the first window. When he arrived at the second window he noticed that no-one was filling orders. He said, "Hey, no one's filling drive thru orders." The manager said, "Fill the orders." He said, "I'm working the register." The manager said, "Fill the orders." He mumbled something, took the fries out of the grease and stopped the beeping then walked back to window #1. The manager came to the front and picked up a bag left on the drive thru counter and handed it out the window. I'm guessing that fry girl filled the order prior to her departure, but failed to deliver it to the customer. The young man who was originally filling orders returned to the front of the store, looked at my son and me and stated "We're waitin' on fries". He picked up a couple of cardboard boxes and stuffed them into a bag along with some napkins. He then went back around and to the cooking side and began making burgers again. A few minutes later he scooped up some fries from the batch that had been dumped by the guy in the yellow jacket (they were just fine by the way) and dropped them into the bag, handed us our meal and said, "Thanks". We said, "Thanks". We walked over to the counter, unpacked our bag and my son enjoyed his #1 (Big Mac), while I chowed down on my #3 (double 1/4 pounder w/cheese).
The girl at the fry machine was very angry. She was slamming the fry baskets into the holders with a loud crash. The young man standing behind the counter was in charge of filling orders, but not taking them. No one was taking them. For 10 minutes no one was taking them (after about 3 or 4 minutes I asked my son if he wanted to go elsewhere. We decided to wait it out and see how bad it would get). Then the manager appeared from the back room. He hurried to the front and asked the young man filling orders what was the problem. The young man said, "Dey needaorda", and promptly walked away. The manager turned to us and welcomed us to McDonalds. We each ordered a #2 (1/4 pounder with cheese meal). The manager turned around to look at the screen and was going to fill our order, but alas, no quarter pounders in the bin. The fry girl yelled back that it was past the time she was supposed to get off and she was leaving. No one said anything, and she left. The manager was now in the back helping two members of the crew make burgers. The young man who was filling orders was now in the back helping make burgers also. I noticed that the fry girl was also apparently the drive-thru girl. There was no one working the drive thru and the car that was in front of the window when we arrived at the counter was still there. The fry machine was beeping, but everyone was making burgers. Then a guy in a yellow jacket that said "Drive-thru crew" appeared from the first window. When he arrived at the second window he noticed that no-one was filling orders. He said, "Hey, no one's filling drive thru orders." The manager said, "Fill the orders." He said, "I'm working the register." The manager said, "Fill the orders." He mumbled something, took the fries out of the grease and stopped the beeping then walked back to window #1. The manager came to the front and picked up a bag left on the drive thru counter and handed it out the window. I'm guessing that fry girl filled the order prior to her departure, but failed to deliver it to the customer. The young man who was originally filling orders returned to the front of the store, looked at my son and me and stated "We're waitin' on fries". He picked up a couple of cardboard boxes and stuffed them into a bag along with some napkins. He then went back around and to the cooking side and began making burgers again. A few minutes later he scooped up some fries from the batch that had been dumped by the guy in the yellow jacket (they were just fine by the way) and dropped them into the bag, handed us our meal and said, "Thanks". We said, "Thanks". We walked over to the counter, unpacked our bag and my son enjoyed his #1 (Big Mac), while I chowed down on my #3 (double 1/4 pounder w/cheese).
I wish I was kidding.
from me!
What is this "McDonald's" place you speak of? 
I remember stopping at a Subway in the Keys years ago. They were out of meat, entirely out of any meat to put on the sandwiches, but were still open and trying to sell sandwiches.