LexiGirl75
100% Goapele Head!
rigirl said:that was very nice of you to go out of your way to take care of the driver, especially after the ordeal of getting your stuff. My guy is just down the road. I hope you are enjoying your furniture!
You know I am enjoying my furniture a whole lot. Everything I got was a great deal and the saleswoman gave me discounts with this same manager's approval. But, if the delivery situation wasn't enough in addition they charged me double for my purchase. My checking account was debited $1295 twice once by the Virginia store and then the corporate office. How that happened I don't know.
It was he!! to get my money back to. My bank reimbursed me and researched the transaction, found it valid (don't ask) and reversed the credit. So, I asked the same lawyer to handle this case as well as the BBB. The woman in Customer Service stopped taking my calls didn't respond to my faxed bank statements, the lawyers calls or letters. It was almost hopeless.
I finally got my money back 6 months later by calling around until I got an Executive for the company (some good employee transferred me to him). We played phone tag for a day and then the next day the same lady from before called me saying she hadn't forgotten but that she has been so busy and my papers were lost on her desk. My money was finally returned within 3 days to my checking account.
That whole experience was a nightmare, but I was still able to see the good heart of the delivery driver. He surely could have dumped my furniture in some ditch before getting here and say he got robbed and refused to come back but he followed through.