lnmarsh
Love * Luck * Faith
So I sold a fly sheet on ebay... this is what has followed:
From the buyer to me:
Dear L,
I am a little confused as to your discription as you said no ripes or tears and it had been patched in 2 places. I would like a partial refund due to the tears. I do not want to file a grievence. Please let me know how you are going to take care of this so that I know how to proceed. I have been active on E-Bay for a long time and value my feedback score.
Thanks
- J
From me to the buyer,
J,
I apologize if the description of the item was misleading to you. To be honest I bought it off of eBay for my new gelding and it was simply too big for him so I relisted it using the same description and pictures from the original seller.
When looking over the item I personally did not see any issues with holes, tears, etc. Have the tears and/or holes you are reporting have any affect on the usability of the sheet? Are they "big" holes, etc?
- L
L,
There is a large tear and a hole on the other side; both of which have been "repaired". The sheet is usable but I never would have paid that much for a torn sheet. I would like half of what I paid for it back.
Thanks
-J
J,
Upon looking over the sheet when it was in my possession I did not notice any holes or tears. I will take you at your word that there is a tear and/or a hole. You do report, however, that the hole/tear has been repaired to a fully functional state. Because of this I stand by my item description as being "clean and in good condition with no tears or holes."
I further listed my item's condition as "Used: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended." This alone explains that there may be some cosmetic issues. As an experienced buyer I would hope that you read and understood this stipulation of buying a "used" item.
You mentioned that you would "never would have paid that much for a torn sheet." I would like to point out that you paid $34.00 for the sheet and $9.00 for shipping (which didn't completely cover shipping costs). I hope you understand that this sheet retails for $99.99 at Dover Saddlery. I understand that the retail price is for a new sheet, but that $99.99 is before taxes and shipping. The price you paid for this sheet (including shipping) was less than half of what the new sheet would have cost you. I again want to reiterate that the sheet is in full working order and while you report cosmetic damages, I personally did not notice them.
You request that I refund 50% of your purchase price. I feel this is a bit steep. Not only were you as a buyer warned that there may be cosmetic damages, but the supposed tear and/or hole has been repaired and so this very handsome sheet is in full working order. I am willing to refund 10% of your total price ($43.00), which comes to $4.30. I have found that this 10% is the general rule and/or "magic number" for imperfect items.
Please let me know how you would like me to proceed. Thank you
- L
I think I'm justified in not returning the 50% refund as she requested. I feel my offer of a 10% refund is pretty standard. Has anyone ever had any issues like this before, whether it be with eBay, a tack store, etc? Or am I in the wrong?
She didnt even give me a full 24 hrs to respond to her first message before opening a "case" against me on eBay
From the buyer to me:
Dear L,
I am a little confused as to your discription as you said no ripes or tears and it had been patched in 2 places. I would like a partial refund due to the tears. I do not want to file a grievence. Please let me know how you are going to take care of this so that I know how to proceed. I have been active on E-Bay for a long time and value my feedback score.
Thanks
- J
From me to the buyer,
J,
I apologize if the description of the item was misleading to you. To be honest I bought it off of eBay for my new gelding and it was simply too big for him so I relisted it using the same description and pictures from the original seller.
When looking over the item I personally did not see any issues with holes, tears, etc. Have the tears and/or holes you are reporting have any affect on the usability of the sheet? Are they "big" holes, etc?
- L
L,
There is a large tear and a hole on the other side; both of which have been "repaired". The sheet is usable but I never would have paid that much for a torn sheet. I would like half of what I paid for it back.
Thanks
-J
J,
Upon looking over the sheet when it was in my possession I did not notice any holes or tears. I will take you at your word that there is a tear and/or a hole. You do report, however, that the hole/tear has been repaired to a fully functional state. Because of this I stand by my item description as being "clean and in good condition with no tears or holes."
I further listed my item's condition as "Used: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended." This alone explains that there may be some cosmetic issues. As an experienced buyer I would hope that you read and understood this stipulation of buying a "used" item.
You mentioned that you would "never would have paid that much for a torn sheet." I would like to point out that you paid $34.00 for the sheet and $9.00 for shipping (which didn't completely cover shipping costs). I hope you understand that this sheet retails for $99.99 at Dover Saddlery. I understand that the retail price is for a new sheet, but that $99.99 is before taxes and shipping. The price you paid for this sheet (including shipping) was less than half of what the new sheet would have cost you. I again want to reiterate that the sheet is in full working order and while you report cosmetic damages, I personally did not notice them.
You request that I refund 50% of your purchase price. I feel this is a bit steep. Not only were you as a buyer warned that there may be cosmetic damages, but the supposed tear and/or hole has been repaired and so this very handsome sheet is in full working order. I am willing to refund 10% of your total price ($43.00), which comes to $4.30. I have found that this 10% is the general rule and/or "magic number" for imperfect items.
Please let me know how you would like me to proceed. Thank you
- L
I think I'm justified in not returning the 50% refund as she requested. I feel my offer of a 10% refund is pretty standard. Has anyone ever had any issues like this before, whether it be with eBay, a tack store, etc? Or am I in the wrong?
She didnt even give me a full 24 hrs to respond to her first message before opening a "case" against me on eBay
what is your return policy? Have her return the item, she pays for shipping. Refund all of her money minus the 9$ shipping and your relisting fee.
I figure she wont go for it though but thats ok - In all actuality I am willing to refund 25%. I just know that if I offer 25% from the get-go, shes still going to want 50%. Which is ridiculous. So by offering a 10% refund, I figure she’d ask for 25% - 30% (you know how horse people are... everything is negotiable). Which is something Im willing to do just to shut her the eff up.
