False Claim of Maggot in Steak

A

Asahi1

New Member
IT WAS ONLY JUMPING RICE!!!

The management at Asahi Japanese Steak and Seafood House would like to lay to rest a false rumor that has been circulating. Last Friday night, a customer mistook a piece of uncooked rice for a maggot or larvae. When rice is cooked on a teppanyaki table, the rice jumps in the air, and this is precisely what happened. The piece of rice flew onto a piece of steak, and the customer immediately assumed it to be a bug. This could not be the case for several reasons. 1) If this was truly a maggot, it would not retain its white color after being scorched on a grill. 2) The high degree temperature that we cook at would cause a maggot to become unrecognizable. 3) We use high-quality, USDA-approved beef that we inspect before bringing out to the. You can rest assured that there was never a maggot in any of our food.

Before the manager could be brought out to the table, one party at the table got up and left before they could hear our explanation. Of course he was upset and schocked to hear that there was a maggot in our steak, so he immediately tried to remedy the situation by apologizing and offering gift certificates as compensation. As soon as the head chef examined the "maggot," he realized that it was indeed only a piece of rice. After 15 years of cooking experience, he can certainly tell the difference. Even though there was no maggot, the manager still gave gift certificates to the remaining customers, as well as one certificate to give to their friends who had already left. We hoped that they would come back and use the certificates so that we could explain to them what had really happened.

We want to let our loyal customers know the truth about what happened and assure them that this rumor is not true at all. It was all just a misunderstanding. Thank you.
 
Pete

Pete

Repete
Asahi1 said:
IT WAS ONLY JUMPING RICE!!!

The management at Asahi Japanese Steak and Seafood House would like to lay to rest a false rumor that has been circulating. Last Friday night, a customer mistook a piece of uncooked rice for a maggot or larvae. When rice is cooked on a teppanyaki table, the rice jumps in the air, and this is precisely what happened. The piece of rice flew onto a piece of steak, and the customer immediately assumed it to be a bug. This could not be the case for several reasons. 1) If this was truly a maggot, it would not retain its white color after being scorched on a grill. 2) The high degree temperature that we cook at would cause a maggot to become unrecognizable. 3) We use high-quality, USDA-approved beef that we inspect before bringing out to the. You can rest assured that there was never a maggot in any of our food.

Before the manager could be brought out to the table, one party at the table got up and left before they could hear our explanation. Of course he was upset and schocked to hear that there was a maggot in our steak, so he immediately tried to remedy the situation by apologizing and offering gift certificates as compensation. As soon as the head chef examined the "maggot," he realized that it was indeed only a piece of rice. After 15 years of cooking experience, he can certainly tell the difference. Even though there was no maggot, the manager still gave gift certificates to the remaining customers, as well as one certificate to give to their friends who had already left. We hoped that they would come back and use the certificates so that we could explain to them what had really happened.

We want to let our loyal customers know the truth about what happened and assure them that this rumor is not true at all. It was all just a misunderstanding. Thank you.
Click to expand...
:yay:
 
unixpirate

unixpirate

Pitty Party
Asahi1 said:
IT WAS ONLY JUMPING RICE!!!

The management at Asahi Japanese Steak and Seafood House would like to lay to rest a false rumor that has been circulating. Last Friday night, a customer mistook a piece of uncooked rice for a maggot or larvae. When rice is cooked on a teppanyaki table, the rice jumps in the air, and this is precisely what happened. The piece of rice flew onto a piece of steak, and the customer immediately assumed it to be a bug. This could not be the case for several reasons. 1) If this was truly a maggot, it would not retain its white color after being scorched on a grill. 2) The high degree temperature that we cook at would cause a maggot to become unrecognizable. 3) We use high-quality, USDA-approved beef that we inspect before bringing out to the. You can rest assured that there was never a maggot in any of our food.

Before the manager could be brought out to the table, one party at the table got up and left before they could hear our explanation. Of course he was upset and schocked to hear that there was a maggot in our steak, so he immediately tried to remedy the situation by apologizing and offering gift certificates as compensation. As soon as the head chef examined the "maggot," he realized that it was indeed only a piece of rice. After 15 years of cooking experience, he can certainly tell the difference. Even though there was no maggot, the manager still gave gift certificates to the remaining customers, as well as one certificate to give to their friends who had already left. We hoped that they would come back and use the certificates so that we could explain to them what had really happened.

We want to let our loyal customers know the truth about what happened and assure them that this rumor is not true at all. It was all just a misunderstanding. Thank you.
Click to expand...


Being in the Restaurant business for 10 yrs knew this was not possible and not true..

:yay:
 
kwillia

kwillia

n/a
This story makes more sense to me than the other one did. I'm willing to do an Asahi secret lunch thingy next week. :yay:
 
mAlice

mAlice

professional daydreamer
Yeah well, you're restaurant has still gone in the crapper. The service sucks pretty bad when the server doesn't even know what hashi is. And what's that stench?
 
kwillia

kwillia

n/a
elaine said:
Yeah well, you're restaurant has still gone in the crapper. The service sucks pretty bad when the server doesn't even know what hashi is. And what's that stench?
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I still think that stench you are referring to was the soiled panties of the server after you put her in tears because she didn't know what hashi was...:ohwell:
 
Triggerfish

Triggerfish

New Member
This explanation does make sense more than the other.

However,

The service isn't that great. Last week I was the first customer for the day for lunch and I had one of the bento(boxed) lunches. The waitress brought my food minus the California rolls stating that they were not ready. The Calif. rolls did arrive after about 40 minutes after I made my order. Meanwhile I saw the people at the sushi bar get their sushi and other people who ordered the bentos get their Calif. rolls with their meal.
 
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SamSpade

SamSpade

Well-Known Member
PREMO Member
elaine said:
Yeah well, you're restaurant has still gone in the crapper. The service sucks pretty bad when the server doesn't even know what hashi is. And what's that stench?
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Love the food - but you are completely right - the service is poor and frequently utterly atrocious. I go to Asahi sparingly for this very reason.

I'll never forget the occasion I posted on here about a year ago, when they managed to completely prepare, cook, clean up and *BEGIN AGAIN* without serving me my meal - only to be informed graciously that because my meal had not arrived - THAT I WOULD NOT BE CHARGED for it. Hell, at that point I would have accepted a heart-felt apology, but all I got were excuses about how short-handed they were that night.

In contrast, at Monterey's - where we go all the time - the slightest infraction is usually met with a total meal replacement, an apology, a discount and usually VERY swift service, especially if dealing with a problem.

Frankly, I think the problem is attitude. Monterey's aims to please - Asahi doesn't NEED your patronage, and it shows.



I didn't believe the maggot story either, but it's not why I limit my visits.
 
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S

Sassygirl

Guest
The last time my family and I went there the girl seating people was more worried about what her hair looked like then seating us. There were only 3 tables that had people at them, so it wasn't like they were very busy. We got there right when they opened. Other then that the service wasn't to bad.
 
ylexot

ylexot

Super Genius
SamSpade said:
Love the food - but you are completely right - the service is poor and frequently utterly atrocious. I go to Asahi sparingly for this very reason.

I'll never forget the occasion I posted on here about a year ago, when they managed to completely prepare, cook, clean up and *BEGIN AGAIN* without serving me my meal - only to be informed graciously that because my meal had not arrived - THAT I WOULD NOT BE CHARGED for it. Hell, at that point I would have accepted a heart-felt apology, but all I got were excuses about how short-handed they were that night.

In contrast, at Monterey's - where we go all the time - the slightest infraction is usually met with a total meal replacement, an apology, a discount and usually VERY swift service, especially if dealing with a problem.

Frankly, I think the problem is attitude. Monterey's aims to please - Asahi doesn't NEED your patronage, and it shows.



I didn't believe the maggot story either, but it's not why I limit my visits.
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That's strange...I've never had a problem with service at Asahi, but one of the many reasons that I don't like to go to Monterey is their poor service.
 
Pete

Pete

Repete
I get great service everywhere I go. Even my independent insurance agent treats me like the Sultan of Umpapamoumou.
 
SamSpade

SamSpade

Well-Known Member
PREMO Member
ylexot said:
That's strange...I've never had a problem with service at Asahi, but one of the many reasons that I don't like to go to Monterey is their poor service.
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The only difficulty I ever have at Monterey's is: a) being seated and b) paying my bill. Turns out, it involves the same person, usually.

Typically, if we get the wrong order, if they mix it up, if they shortchange us, we get a "no problem", they take the whole plate away and replace the whole thing. Maybe it's just dumb luck for me, but I'm amazed that they never argue about it. I'm also impressed at the SPEED with which they respond or serve orders. I've heard it commented on that Mexican food doesn't require extensive preparation - but I've been at restaurants all over this area where getting *WATER* was a chore - where *SALAD* took a half hour. At Asahi, it was sushi that night - and the reason they gave me was that sushi bar patrons - the ones sitting at the bar - get continual first dibs - meaning if I placed my order at 7pm and some schmuck at the bar who arrived at 7:30 kept ordering things - I'd never get my meal at all. As it was, my meal was an hour and a half later. Rather than comp me ANYTHING - or even APOLOGIZE - they told me they wouldn't CHARGE me for the meal they didn't bring.

Now I've gotten lousy service at Ruby's and Applebee's - and dealt with surly twenty-somethings who copped a 'tude and refused to be apologetic over food served nearly *frozen* or soup served cold (that is supposed to be hot) - but in most cases, they eventually apologized and gave part of the meal for free. And the attitudes of the kids at the fast-food places down here make me NEVER want to patronize their establishments (once had a McD's cashier ignore the drive-up - because she was on her cellphone).

You just can't get good help these days at any price.
 
S

sonsorae

What now?!
I didn't believe the story either. I was there that evening sitting at the bar with friends and family. I love eating at Asahi, but as most have stated, their service sucks. The waitresses have a really bad attitude and take forever to bring you a glass of water.

Once, I was sitting at the bar and the waitress knocked over my glass of water. My clothes were wet and she just stood there and giggled. No apologies, no hurry to help wipe up the water, she just stood there like a dumb idiot. I asked her to get me some more napkins and she looked at me like I was crazy. I know she speaks English, but maybe she didn't understand me.

Asahi has great food but poor customer service. Train your staff accordingly!
 
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