CableChick
Loved
faamecanic said:
Why don't you ...
1) Call the Franchise Authority
or
2) Cancel the service
GO Verizon DSL if you can ..Metrocast has made me MAD
- Thread starter faamecanic
- Start date
Why don't you ...
1) Call the Franchise Authority
or
2) Cancel the service
faamecanic
New Member
I called the BBB ..... how would I find the number for the Francise Authority?
Canceling the service is not an option being as Metrocrap is the only Broad Band provider choice I have. I did threaten back in March to cancel my service because they would not even give me a partial refund/credit..the lady at the other end of the line said "Go ahead, and when you want to reconnect we will charge you all the reconnect fees, your choice."...Nice customer service eh...
Canceling the service is not an option being as Metrocrap is the only Broad Band provider choice I have. I did threaten back in March to cancel my service because they would not even give me a partial refund/credit..the lady at the other end of the line said "Go ahead, and when you want to reconnect we will charge you all the reconnect fees, your choice."...Nice customer service eh...
CableChick
Loved
faamecanic said:I called the BBB ..... how would I find the number for the Francise Authority?
Canceling the service is not an option being as Metrocrap is the only Broad Band provider choice I have. I did threaten back in March to cancel my service because they would not even give me a partial refund/credit..the lady at the other end of the line said "Go ahead, and when you want to reconnect we will charge you all the reconnect fees, your choice."...Nice customer service eh...
Franchise Authority is the St. Mary's County Board of Commissioners.
faamecanic
New Member
Gotcha...thanks for the advice, even if its like pee'ing into the wind (my BBB complaint didnt do a heck of a lot.) its better than nothing.
faamecanic
New Member
Ok update....
I said I would post if/when Metrocast fixed the issue...and it looks like they finally did.
After 4 months of crap speeds...I have now had 5 days of 3.34 KB/s down speeds (out of 4 KB/s). Still not happy with the 660 kb/s overhead loss (should be closer to 3.6 KB/s) but it IS MUCH better than it has been.
I said I would post if/when Metrocast fixed the issue...and it looks like they finally did.
After 4 months of crap speeds...I have now had 5 days of 3.34 KB/s down speeds (out of 4 KB/s). Still not happy with the 660 kb/s overhead loss (should be closer to 3.6 KB/s) but it IS MUCH better than it has been.
unixpirate
Pitty Party
faamecanic said:
I hate to do this but after 3 months of CRAP speeds, I find no other recourse. This is a warning to those moving to the area, as well as those considering switching from DSL to Metrocast Broadband.
Started out good with Small Business account with GMP express. 4,000 kb/s down, 1,0000 kb/s up. Had it over 2 years with NO problems.
About 3 months after Metrocast bought out GMP my speeds dropped to 250 kb/s down, 1,0000 kb/s up (sad when Upload is faster than down) with 33-67% packet loss.
Called the corporate Metrocast number (up in Philly, I live in Md).... tech support there totally useless. Luckily they still have my local people here, and I had the old Small Business servcie number.
Got a hold of the rep right away (god I miss GMP)... and she told me they have overloaded the CMTS and one was being installed. Would take a week or two to fix. Im willing to give Metrocast a shot.... but Im pissed that they did NOT tell the customer they were experiencing problems. Problems that started late Jan...and its now March and problem still not fixed.
I fail to understand how a Cable co. can NOT know they are overloading thier systems...but continue to add subscribers to the detriment of exsisting PAYING customers.
Oh and with GMP whenever I had a problem...they had a tech out the SAME DAY (if you had the small business account)...Metrocast says I have to make an appointment like eveyone else.... pfft.
Metro...Pull your head out of your behinds and see your one of the WORST Broadband ISPs rated on Broadband Reports.com ..... your loosing customers, especially those that can go with DSL (which I would if it was offered in my area).
Click this little link Broadband Ratings and scroll down to the cable providers..to see how Metrocast stacks up to other cable Companies. They are next from the bottom of the cable list!
Example: this is at 6:39pm on a Wed.
BAD DOWN SPEEDS
Your current bandwidth reading is:
3.89 Mbps
which means you can download at 497.74 KB/sec. from our servers.
28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL/Cable Modem
1000 kbps Fractional T1
1500 kbps Full T1
3981.9 kbps YOU
Penn
Dancing Up A Storm
Since joining with Verizon DSL last Sept., I've enjoyed internet services at the full T1 speeds - anywhere from 2.3 to 2.9 megs download speeds and 500 to 768 kps uploads.
I can't complain, especially comparing those to dial-up speeds.
It's never gone out, and best of all, I don't get any spam/junk mail that I haven't asked for.
I can't complain, especially comparing those to dial-up speeds.
It's never gone out, and best of all, I don't get any spam/junk mail that I haven't asked for.
faamecanic
New Member
Spoke to damn soon....for 2 days now ...this is 6:30pm on Monday.
URL: http://myspeed.visualware.com/
When: Mon May 08 18:25:13 EDT 2006
Download: 353,272 bps (352 KB/S , should be 4,000 KB/s)
Upload: 996,424 bps (should be 1,000 KB/s...this is ok)
QOS: 23% (Quality of service is how stable your speed is.... a normal cable connection should be 70% or higher)
RTT: 172 ms
MaxPause: 424 ms
Test #: 3003659
URL: http://myspeed.visualware.com/
When: Mon May 08 18:25:13 EDT 2006
Download: 353,272 bps (352 KB/S , should be 4,000 KB/s)
Upload: 996,424 bps (should be 1,000 KB/s...this is ok)
QOS: 23% (Quality of service is how stable your speed is.... a normal cable connection should be 70% or higher)
RTT: 172 ms
MaxPause: 424 ms
Test #: 3003659
faamecanic
New Member
Just a post to bump this to the top... it seems those of us along Rt 235 from the Greenbriar Subdivision SOUTH are STILL HAVING CRAP for speeds during peak times (at least 2-4 days a week). This has been ON GOING since DECEMBER 2005- Jan 2006!
Its not my wiring or anything I have ....I can say this for two reasons:
1) Anyother time other than peak times (7pm - 2 am EST) I can get close to my 4000down/1000 up speeds. If it was my wiring or equipment it would be bad all the time.
2) I have a friend that lives in Whitehall farm (about 200 yard S of Hermanville road). We game togehter and when our gaming goes to crap, sure enough, his speeds are in the toilet also.
So.... here is my most recent speed test Monday 30 July at 9:35 pm (remember this has been ongoing for OVER 7 months now)
From http://myspeed.visualware.com/
Speed test statistics
---------------------
Download speed: 315832 bps (315 KB/s out of 4,000 Kb/s)
Upload speed: 853088 bps
Quality of service: 20 % (this means only 20% of my packets are making a round trip)
Download test type: socket
Upload test type: socket
Maximum download pause: 466 ms
Average download pause: 61 ms
Minimum round trip time to server: 229 ms
Average round trip time to server: 239 ms
Server test
-----------
Server ID #: 3651144
Its not my wiring or anything I have ....I can say this for two reasons:
1) Anyother time other than peak times (7pm - 2 am EST) I can get close to my 4000down/1000 up speeds. If it was my wiring or equipment it would be bad all the time.
2) I have a friend that lives in Whitehall farm (about 200 yard S of Hermanville road). We game togehter and when our gaming goes to crap, sure enough, his speeds are in the toilet also.
So.... here is my most recent speed test Monday 30 July at 9:35 pm (remember this has been ongoing for OVER 7 months now)
From http://myspeed.visualware.com/
Speed test statistics
---------------------
Download speed: 315832 bps (315 KB/s out of 4,000 Kb/s)
Upload speed: 853088 bps
Quality of service: 20 % (this means only 20% of my packets are making a round trip)
Download test type: socket
Upload test type: socket
Maximum download pause: 466 ms
Average download pause: 61 ms
Minimum round trip time to server: 229 ms
Average round trip time to server: 239 ms
Server test
-----------
Server ID #: 3651144
Steve
Enjoying life!
Test with Norton on:
Speed test statistics
---------------------
Download speed: 441600 bps
Upload speed: 375480 bps
Quality of service: 6 %
Download test type: socket
Upload test type: socket
Maximum download pause: 757 ms
Average download pause: 46 ms
Minimum round trip time to server: 226 ms
Average round trip time to server: 230 ms
Test with Norton off:
Speed test statistics
---------------------
Download speed: 307016 bps
Upload speed: 361072 bps
Quality of service: 43 %
Download test type: socket
Upload test type: socket
Maximum download pause: 1269 ms
Average download pause: 55 ms
Minimum round trip time to server: 224 ms
Average round trip time to server: 225 ms
It actually got worse when I turned my firewall off. LOL
Speed test statistics
---------------------
Download speed: 441600 bps
Upload speed: 375480 bps
Quality of service: 6 %
Download test type: socket
Upload test type: socket
Maximum download pause: 757 ms
Average download pause: 46 ms
Minimum round trip time to server: 226 ms
Average round trip time to server: 230 ms
Test with Norton off:
Speed test statistics
---------------------
Download speed: 307016 bps
Upload speed: 361072 bps
Quality of service: 43 %
Download test type: socket
Upload test type: socket
Maximum download pause: 1269 ms
Average download pause: 55 ms
Minimum round trip time to server: 224 ms
Average round trip time to server: 225 ms
It actually got worse when I turned my firewall off. LOL
chernmax
NOT Politically Correct!!
I also live in Greenbrier and my speeds are as follows:
772kb download
485kb upload
Sucks but better then dialup. Verizon in our area is full of sh!t, asking for 2 years about DSL, deaf ears... Last November 05, installed Metrocast cable modem and vonage VOIP and disconnected everything Verizon from my house. I can now surf, have 2 desktop computers and a laptop on my home wireless network and VOIP and never a busy signal if called by my family or friends. Could be better, but it's better than what we had for 2+ years...
772kb download
485kb upload
Sucks but better then dialup. Verizon in our area is full of sh!t, asking for 2 years about DSL, deaf ears... Last November 05, installed Metrocast cable modem and vonage VOIP and disconnected everything Verizon from my house. I can now surf, have 2 desktop computers and a laptop on my home wireless network and VOIP and never a busy signal if called by my family or friends. Could be better, but it's better than what we had for 2+ years...
Last edited:
unixpirate
Pitty Party
faamecanic said:
Step away from the puter
C
chess
Guest
I am still waiting for fios *sighs*
faamecanic
New Member
Steve said:
That is VERY strange.... LOL
Oh and Im home on leave today...its 3:50pm...and GASP! I have decent speeds now (as I always do when no one is home)
Speed test statistics
---------------------
Download speed: 3441968 bps
Upload speed: 982784 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 15 ms
Average download pause: 3 ms
Minimum round trip time to server: 79 ms
Average round trip time to server: 81 ms
Server test
-----------
Server ID #: 3655556
faamecanic
New Member
chernmax said:
How can you say Verizon sucks if you never had thier service?
Im with you though...been waiting for DSL so I can tell Metrocast to ***k off... but just because Verizon hasnt come to my area doesnt make me say they suck.
chernmax
NOT Politically Correct!!
faamecanic said:
Please reread my post more slowly...
Look for the "I disconnected everything Verizon" statement!!!
I had Verizon in VA and again when I moved here to MD. My comment was not based on their overall service, but more along the lines of their excuses about why they haven't put any kind of high speed internet capability in our area "Greenbrier subdivison" for the last 2 years.
Last, my corporate cel is still Verizon...
faamecanic
New Member
chernmax said:
I agree about them not moving into this area of So. MD... I really wish they would. To heck with DSL....lets get FIOS in this area
Oh and its now 8:00pm....and yep...speeds are crap
Speed test statistics
---------------------
Download speed: 487264 bps (487 KB/s out of 4,000 Im SUPPOSED to have)
Upload speed: 988304 bps
Quality of service: 55 % (45% packet loss....)
Download test type: socket
Upload test type: socket
Maximum download pause: 424 ms
Average download pause: 29 ms
Minimum round trip time to server: 198 ms
Average round trip time to server: 332 ms
Server test
-----------
Server ID #: 3657040
Floyd2004
-Void-
These are from work...
Speed test statistics
---------------------
Download speed: 25248192 bps
Upload speed: 2338264 bps
Quality of service: 97 %
Download test type: HTTP
Upload test type: HTTP
Maximum download pause: 16 ms
Average download pause: 1 ms
Minimum round trip time to server: -- ms
Average round trip time to server: -- ms
Server test
-----------
Server ID #: 3714332
Speed test statistics
---------------------
Download speed: 25248192 bps
Upload speed: 2338264 bps
Quality of service: 97 %
Download test type: HTTP
Upload test type: HTTP
Maximum download pause: 16 ms
Average download pause: 1 ms
Minimum round trip time to server: -- ms
Average round trip time to server: -- ms
Server test
-----------
Server ID #: 3714332
