HELP!!! Nasty IE problem has me stumped.

[jazz lady]

Something has happened to my desktop machine and I cannot run Internet Explorer anymore. Everytime I launch it, it gets an error almost immediately saying "an error has occurred and IE must close" with the option to restart it. If I trying restarting it, I get the same error. I cannot get a browser window to open at all. Thank heavens I have a laptop so I'm not totally disconnected from the outside world.

My ISP is Earthlink. I was with tech support and they had me uninstall and reinstall IE, but it didn't help any. I'm running Windows 2000. I've run Norton, Ad-aware, and SpyBot to make sure my machine is clean.

Anybody have any ideas on what to try? I think they're probably going to tell me to reinstall the operating system next. TIA for any help you can give me.

 

[Penn]

Something has happened to my desktop machine and I cannot run Internet Explorer anymore. Everytime I launch it, it gets an error almost immediately saying "an error has occurred and IE must close" with the option to restart it. If I trying restarting it, I get the same error. I cannot get a browser window to open at all. Thank heavens I have a laptop so I'm not totally disconnected from the outside world.

My ISP is Earthlink. I was with tech support and they had me uninstall and reinstall IE, but it didn't help any. I'm running Windows 2000. I've run Norton, Ad-aware, and SpyBot to make sure my machine is clean.

Anybody have any ideas on what to try? I think they're probably going to tell me to reinstall the operating system next. TIA for any help you can give me.

I've never had that problem before Jazz. Maybe it's a good time for you to give Mozilla/Firefox a try?

BTW, didn't I hear/read that gazzillions of Windows 2000 users were hit during the week by hackers? Might be somthin' Norton hasn't been updated for ......yet.

Hah! I just noticed my number of posts: That was the processor used in the 1st Zenith PC we used in the military, way back in the middle 80's!

 

[morganj614]

I've never had that problem before Jazz. Maybe it's a good time for you to give Mozilla/Firefox a try?
BTW, didn't I hear/read that gazzillions of Windows 2000 users were hit during the week by hackers? Might be somthin' Norton hasn't been updated
Hah! I just noticed my number of posts: That was the processor used in the 1st Zenith PC we used in the military, way back in the middle 80's!

She could download Firefox, but with her slow dial up she'll have to let it run all night. That's one reason I have not done it at home just yet.

 

[jazz lady]

It could be, but I can't even connect to Microsoft's site from that computer TO download a fix. I'll have to surf from this one and see what I can find. It's annoying as hell, let me tell you!

Good old 8088's. I think the first one I ever touched (PC wise) was an 8086.

 

[Kizzy]

You could just reinstall windows. It sounds as if some files IE needs to run are missing or damaged. Crabcake had this problem, and she about pulled her hair out and think she just resorted to reinstalling windows.

I think IE is a PITA, which is why I use Firefox. I had problems like this every few weeks with IE.

 

[Mikeinsmd]

BTW, didn't I hear/read that gazzillions of Windows 2000 users were hit during the week by hackers? Might be somthin' Norton hasn't been updated for ......yet.

Yes there was an issue with 2000. Update your Norton and run again. See if that helps.

 

[jazz lady]

She could download Firefox, but with her slow dial up she'll have to let it run all night. That's one reason I have not done it at home just yet.

Yes, at 26.4 connection, that would take FOREVER. I'd actually have to download it to my laptop, burn it to a CD, and then insert it into the other machine.

 

[mainman]

Yes, at 26.4 connection, that would take FOREVER. I'd actually have to download it to my laptop, burn it to a CD, and then insert it into the other machine.

Have you tried it in safe mode? Or logged into the machine as another user? (I know what other user) Make one up...

Try copying the iexplore.exe from one machine to the other...:shrug:

 

[jazz lady]

Have you tried it in safe mode? Or logged into the machine as another user? (I know what other user) Make one up...

Try copying the iexplore.exe from one machine to the other...:shrug:

Tried it in safe mode. Wouldn't connect at all.

This laptop is XP and the desktop is 2K. Does that make a difference when copying iexplore.exe? They're both IE6.

 

[jazz lady]

Yes there was an issue with 2000. Update your Norton and run again. See if that helps.

Tried to run LiveUpdate and it told me I'm running a pre-release or beta version of the software and failed. WTF???

Oh, this CANNOT be good.

 

[RoseRed]

I got my new 'puter yesterday and cannot get Yahoo messenger to open up. Download fine, but it won't connect. Might be a firewall thing. The Dr. comes back tomorrow.

Good luck sweets!

 

[morganj614]

For everytime you try something, have a glass of wine. Soon, all your worries will be gone

 

[jazz lady]

For everytime you try something, have a glass of wine. Soon, all your worries will be gone

I must be psychic, because I bought a bottle yesterday. I think it's time to pop the cork. :martini:

 

[Penn]

Tried to run LiveUpdate and it told me I'm running a pre-release or beta version of the software and failed. WTF???

Oh, this CANNOT be good.

What? I don't understand that one. When did you install/update Norton on that machine?

No way you should be getting that kind of message, if you've installed the current 2005 version.

 

[jazz lady]

I got my new 'puter yesterday and cannot get Yahoo messenger to open up. Download fine, but it won't connect. Might be a firewall thing. The Dr. comes back tomorrow.

Good luck sweets!

I had the same problem with AIM on the desktop. Never DID get it to work. I think the Dr. may need to make a housecall to ME too.

 

[Ken King]

Jazz,

Try a hard shutdown (just turn the power off) and then turn it back on and let the OS do a scandisk, afterwards do a defrag. Then uninstall IE and then reinstall it. If nothing else this will kill time before you decide to reload Windows.

 

[Kizzy]

Jazz,

Try a hard shutdown (just turn the power off) and then turn it back on and let the OS do a scandisk, afterwards do a defrag. Then uninstall IE and then reinstall it. If nothing else this will kill time before you decide to reload Windows.

 

[jazz lady]

What? I don't understand that one. When did you install/update Norton on that machine?

No way you should be getting that kind of message, if you've installed the current 2005 version.

I don't understand it either. I have Norton Internet 2005 with a renewal date of 11/22/2005. The more I dig into this problem, the more I'm confused as to what is going on with that machine.

Earthlink just told me I need to download and install IE6 Service Pack 1, which is at LEAST 25 MB. I wonder how long THAT will take with my crappy dial-up?

 

[jazz lady]

Jazz,

Try a hard shutdown (just turn the power off) and then turn it back on and let the OS do a scandisk, afterwards do a defrag. Then uninstall IE and then reinstall it. If nothing else this will kill time before you decide to reload Windows.

I've done all that - SEVERAL times.

 

[Penn]

I don't understand it either. I have Norton Internet 2005 with a renewal date of 11/22/2005. The more I dig into this problem, the more I'm confused as to what is going on with that machine.

Earthlink just told me I need to download and install IE6 Service Pack 1, which is at LEAST 25 MB. I wonder how long THAT will take with my crappy dial-up?

Maybe Ken can do the math on the time required to download it, at the speeds you're talking about.

But in any case, you should have ample time to put a slight dent in that new bottle of wine.

Kick back and fire up the DVD player!