HELP!!! Nasty IE problem has me stumped.

[jazz lady]

Hey MM! Look what I found!

http://support.microsoft.com/?scid=kb;en-us;901116&spid=2073&sid=216#appliesto

Think it might be the problem?

 

[itsbob]

I did the processes thing the other night - we compared what was running on D's PC to what was running on mine and were able to find some that were viral that had appeared as 'threats' on my Norton. Even after search/delete, though, the problem w/the net is still there.

if you do a GOOGLE on the process name .. it will lead you to a website that will tell you what steps to take to get rid of it, or tell you that it is a legitimate process, and who owns it.. it also gives 'key sollutions" likehow to wipe it out of the registry.. one told me to go to their website (of the varmint process) and ask for an uninstall.. I was REAL leery about that one.. but it worked.. it's gone and so are 100 pop-ups an hour!!

 

[JabbaJawz]

I ended up reformatting the hard drive and starting fresh. Things are working just grand.

 

[jazz lady]

I ended up reformatting the hard drive and starting fresh. Things are working just grand.

Glad to hear it.

I'm about at that point, believe me! I need to install the Microsoft update I posted about, but it tells me I have to install something else first and that FAILS.