What "Mr. Willie-Smalltown" did not seem to mention in his message on this forum in reference to Ultra Clean Dry Cleaners, was that he came into the store, prior to anything being said, and began cursing and degrading ALL BUSINESSES in St. Mary's County. He stated that NO-ONE in this county knows how to run a business, and that there is NO customer service in the WHOLE COUNTY!
Mr. Willie states that he went to Lexington Park cleaners, prior to coming to Ultra Clean, and he was told they were '"too busy to clean his clothes"at all! He then came to Ultra Clean, who also mentioned that they too were very busy, but would take his clothes and they would be ready on a specific date and time, of which he was fully aware. In fact when he came to pick up his clothes, the reason he was questioned as to whether he was there on the correct date was because he did not have his receipt/ ticket and there was no way of us telling when his clothes were supposed to be done without his ticket! Ultra Clean, as a matter of record, is the ONLY cleaners in St. Mary's that gives ALL of their customers a fully printed receipt -not only showing the prices of each garment, the total price, but also showing the date and time when the clothes will be ready for pickup.
Ultra Clean did misplace one of his wife's garments, of which she was informed. Ultra Clean also told Mrs. Willie that in the event the garment was not found, we would pay for the replacement of that garment. In his forum, Mr. Willie also mentions that he was told the we, Ultra Clean, had "forgotten to look for his missing piece". This is not true- from the time we realized a piece was misplaced we were looking for the garment to complete his order. There is more than one person working at the store, as well as different shifts, and as with any business not everyone knows exactly what is going on in each department at any given time.
Mr. Willie also claims he was upset with the service he received, or did not receive- but in essence he was upset before he even came into the store and i don't necessarily believe that his anger was TOTALLY directed at Ultra Clean- considering he complained about ALL businesses in our county! Because of his attitude, foul use of language, and the fact that he told Ultra Clean that no matter what he was not going to pay for his order anyway (before we ever discussed his actual order), Ultra Clean did in fact tell him that they DID NOT want him to pay for his order, nor want him back in the store.
MR. WILLIE (SMALLTOWN!) NEEDS TO TELL THE WHOLE STORY AND THERE ARE ALWAYS TWO SIDES!
Ultra Clean Drycleaners has been in business for 13 years and for every Mr. Willie (who should really move out of the area if he is so dissatisfied with St. Mary's), there are many more satisifed, loyal and "friendly" customers....and, ULTRA CLEAN WOULD LIKE TO THANK THEM ALL FOR THEIR PATRONAGE!
