JimW711
Driving the Z
I moved back in April and where I'm at cable isn't available. I need Internet service so I called Verizon to have a phone line installed for DSL service only. The line was installed April 23rd but no DSL kit was received. On Monday the 26th I called Verizon to find out when I could expect the DSL kit and was told I couldn't get DSL service where I was.
This did not amuse me and I asked the woman why was I deceived since I only requested the service because I need access to the Internet. She apologized and advised the service would be disconnected and I would not be billed. I wrote down her name and the date and time of the call.
The first week of May I get a bill from Verizon for $71.51 for the phone line I never used and didn't need since DSL service wasn't available. I called Verizon and spent over 25 minutes talking to at least 12 people. During those 25 minutes I was disconnected twice which really pissed me off. I finally spoke to a manager (??) who advised she would take care of it and the next bill would show a zero balance. I wrote down her name and the date and time I spoke with her.
In June I get another bill for the same $71.51 and I call again. This time I speak to 3 people over a 10 minute period and get told that they're sorry for the inconvience and that it will be taken care of. I write down her name and the date and time of that call.
On July 2nd I get a letter from IC Systems which advises me they are a collection agency trying to collect from me the $71.51 for Verizon. Because of the holiday weekend, I postpone making any calls or writing any letters. Then on July 7th I get a "refund" check from Verizon for 1 cent.
I called Verizon on the 8th and speak to a lady who hasn't the foggiest idea what I'm talking about because the accout shows a "zero" balance. I tell her of course it's a zero balance because the morons there turned it over to a collection agency. She says there's no record of that and I tell her I have the damn letter in my hand and I can fax it to her if necessary. She takes my number and says she'll call me back.
Today I get a "final" bill from Verizon showing $71.52 in credits on a $71.51 bill which now explains why I got a 1 cent refund check that costs them 38 cents to mail.
All I can say is what a bunch of phucking MORONS.
This did not amuse me and I asked the woman why was I deceived since I only requested the service because I need access to the Internet. She apologized and advised the service would be disconnected and I would not be billed. I wrote down her name and the date and time of the call.
The first week of May I get a bill from Verizon for $71.51 for the phone line I never used and didn't need since DSL service wasn't available. I called Verizon and spent over 25 minutes talking to at least 12 people. During those 25 minutes I was disconnected twice which really pissed me off. I finally spoke to a manager (??) who advised she would take care of it and the next bill would show a zero balance. I wrote down her name and the date and time I spoke with her.
In June I get another bill for the same $71.51 and I call again. This time I speak to 3 people over a 10 minute period and get told that they're sorry for the inconvience and that it will be taken care of. I write down her name and the date and time of that call.
On July 2nd I get a letter from IC Systems which advises me they are a collection agency trying to collect from me the $71.51 for Verizon. Because of the holiday weekend, I postpone making any calls or writing any letters. Then on July 7th I get a "refund" check from Verizon for 1 cent.
I called Verizon on the 8th and speak to a lady who hasn't the foggiest idea what I'm talking about because the accout shows a "zero" balance. I tell her of course it's a zero balance because the morons there turned it over to a collection agency. She says there's no record of that and I tell her I have the damn letter in my hand and I can fax it to her if necessary. She takes my number and says she'll call me back.
Today I get a "final" bill from Verizon showing $71.52 in credits on a $71.51 bill which now explains why I got a 1 cent refund check that costs them 38 cents to mail.
All I can say is what a bunch of phucking MORONS.
Just think what the bill would of been if you got the service
