Another restaurant that has personally irritated me is Vera's. The sad thing about Vera's is that I like the food and the atmosphere. But the service got to be so bad, we flat out refuse to go there anymore. It was downright abusive. Two quick examples:
We ate there a few years on Mother's Day. I ordered a dish off the regular menu. When they brought me my meal, it was a totally different dish from the one I had ordered (at least it was still chicken). It don't think this was a mistake--I really think that they just didn't want to take the trouble to fix my dish and were going to force me to eat one of their "Mother's Day" specials.
We had eaten there several times on a Saturday, where they were hosting a large party. So they put us into the bar, which is smokey and doesn't have the view. One time, when we were having guests from out of town, I made a reservation two weeks in advance for 6:00 in the nicer dining room. We got a call the day before, and not only did they want to change the room on us, but they even wanted to change the time--to 8:00. BTW, they didn't warn me about the change of room--I had to explicitly ask. Apparently, some large group had decided to make a reservation at the last minute, and our business no longer counted.
I'll contrast that with Brome-Howard. There have been a few times when St. Mary's College has had something going on, and the owners have warned me: "We could make a reservation for you, but it wouldn't be a typical Brome-Howard experience."
We ate there a few years on Mother's Day. I ordered a dish off the regular menu. When they brought me my meal, it was a totally different dish from the one I had ordered (at least it was still chicken). It don't think this was a mistake--I really think that they just didn't want to take the trouble to fix my dish and were going to force me to eat one of their "Mother's Day" specials.
We had eaten there several times on a Saturday, where they were hosting a large party. So they put us into the bar, which is smokey and doesn't have the view. One time, when we were having guests from out of town, I made a reservation two weeks in advance for 6:00 in the nicer dining room. We got a call the day before, and not only did they want to change the room on us, but they even wanted to change the time--to 8:00. BTW, they didn't warn me about the change of room--I had to explicitly ask. Apparently, some large group had decided to make a reservation at the last minute, and our business no longer counted.
I'll contrast that with Brome-Howard. There have been a few times when St. Mary's College has had something going on, and the owners have warned me: "We could make a reservation for you, but it wouldn't be a typical Brome-Howard experience."
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