Read this story, I thought it was worth putting out there, since I think they suck too.
Travelocity
This is a long story , Please take the time to read it all . I have a friend, Nikki , who got ripped off by Travelocity. She was trying to get home to see her elderly and infirm father in Malta. and she saved and saved for a long time and bought her ticket from Travelocity. When she filled out the info on the Travelocity site she put in her name on her ID as instructed and paid her money, (it costs nearly 3000.00 one way, so she saved for a long time) When she got to the airport the airline told her to call Travelocity and have them change the ticket to her maiden name, as listed on her passport. They said they do it all the time and it would be fine. She stood at the kiosk for 3 hours talking and waiting on Travelocity. while she was on hold the Airline said, this is ridiculous and they even tried to tell the ding bat from Travelocity on the phone what to do, But as a result of Travelocity's lack of customer service and action, Nikki missed her flight. And the one after that, and as a result was sent home having been told by Travelocity that because she missed her flight they will not offer a voucher for travel the next day and she will not get a refund either because their policy is that if you miss your flight you forfeit all money. Never mind that she missed the flight while on the phone to them ! Since this all happened last week, Her dad has had a stroke. She needs to get home to see him before it's too late. I need for all of you to go on the Travelocity site on yelp on wherever you can think of including 7 on your side and post this story, write about it share it copy and paste it, whatever it takes. Blast them! I did not make in time to be with my Mama when she died and I will NEVER forgive myself for it. I don't want Nikki to have the same regrets
%u2014 feeling determined.
http://travelocity-com-reviews.measuredup.com/Complaint-Travelocity-1060441155