glhs837
Power with Control
A coworker and I got breakfast at an airport recently. Ordered the exact same meal. When he brings the bill, it's one bill. When told we would like separate bills, he points out that the bill has two sections, and one total of both, so we dont need separate checks. Hmmmm, okay. Neither of us has anything smaller than a twenty, and the total is 33 and change so each of us handed him one $20. Each of our bills was $16 and some change.
So, what does Captain Smartass do? Brings us back a five and a one and the silver change. Effectively trying to force us to give him the six dollars for a tip. Now, barring that, he was going to get $3 from each of us. when we asked if we could have the change in ones, he balked, and told us "I'm sure you can figure it out". When we insisted, he did grusgingly go and get us five ones. And we each left him one of those. If he had said, whoops, and been nice about getting us the ones, he still would have gotten his six dollars.
The lesson is don't try and force customers into a tip. People don't like being forced. All the good service in the world can be ruined by one act of asshattedness.
So, what does Captain Smartass do? Brings us back a five and a one and the silver change. Effectively trying to force us to give him the six dollars for a tip. Now, barring that, he was going to get $3 from each of us. when we asked if we could have the change in ones, he balked, and told us "I'm sure you can figure it out". When we insisted, he did grusgingly go and get us five ones. And we each left him one of those. If he had said, whoops, and been nice about getting us the ones, he still would have gotten his six dollars.
The lesson is don't try and force customers into a tip. People don't like being forced. All the good service in the world can be ruined by one act of asshattedness.
I'd have told him I don't mind stiffing you on the tip since this is an airport and I'll probably never see you again
