sockgirl77
Well-Known Member
Despite the fact that I read several negative reviews on here and Facebook, I decided to try it for my birthday dinner. After all, I had never had a bad meal or had any customer service issues at Monterey.
I had to find the number on here to call. There is no listing on the internet other than Monterey's old number. I called 411 and they had no listing either. After calling 3 times and letting it ring 8 times, I finally got through. The person on the other end was very abrupt and placed me on hold to yell at who I guessed was another employee, only he didn't exactly place me on hold. He just set the phone down so I could hear the entire conversation that I couldn't understand a word of.
The chips, salsa, and white sauce were edible things that we ordered. I was so very disappointed. I loved Monterey's Enchaladas Delmar and it's not on the Plaza Azteca menu. I decided to go for the Enchaladas Supreme, only with 2 cheese and 2 chicken instead of the beef and bean. Not only did they give me all chicken, but they left my red sauce off. They also left out the side of sour cream that I paid for. I orderered my daughters the same thing to split, only with all cheese enchaladas. They did get their red sauce, but it was crusty and disgusting. Now, with the Monterey menu, rice or beans came with the Enchalads Supreme...not at Plaza Azteca. It's the same price, but doesn't include it. So, I ordered a side of rice for us to share. Blah, just blah. I ordered my son Cheese Quesadillas, hard to mess up. They were tiny little things.
$34.27 of wasted money. Alpo. Thank God for birthday cake.
I had to find the number on here to call. There is no listing on the internet other than Monterey's old number. I called 411 and they had no listing either. After calling 3 times and letting it ring 8 times, I finally got through. The person on the other end was very abrupt and placed me on hold to yell at who I guessed was another employee, only he didn't exactly place me on hold. He just set the phone down so I could hear the entire conversation that I couldn't understand a word of.
The chips, salsa, and white sauce were edible things that we ordered. I was so very disappointed. I loved Monterey's Enchaladas Delmar and it's not on the Plaza Azteca menu. I decided to go for the Enchaladas Supreme, only with 2 cheese and 2 chicken instead of the beef and bean. Not only did they give me all chicken, but they left my red sauce off. They also left out the side of sour cream that I paid for. I orderered my daughters the same thing to split, only with all cheese enchaladas. They did get their red sauce, but it was crusty and disgusting. Now, with the Monterey menu, rice or beans came with the Enchalads Supreme...not at Plaza Azteca. It's the same price, but doesn't include it. So, I ordered a side of rice for us to share. Blah, just blah. I ordered my son Cheese Quesadillas, hard to mess up. They were tiny little things.
$34.27 of wasted money. Alpo. Thank God for birthday cake.
Schmoopy.