Subject: Solution to Mistakenly Inactivated Claims Due to New Webcert Questions
Good afternoon,
We have made several improvements this week to the Beacon One-Stop application to help claimants navigate the site more easily. However, those who previously used the Maryland Department of Labor’s online unemployment insurance application to file their weekly claim certifications may have recognized that the number and type of questions have changed on the new BEACON One-Stop.
In order to implement the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) programs, the U.S. Department of Labor issued guidance that required states to capture additional information from claimants through the weekly claim certification. The additional questions will help us administer benefits to all eligible Marylanders, including individuals who would not traditionally be eligible for unemployment benefits.
Unfortunately, since the launch of the BEACON One-Stop application, many claimants have mistakenly inactivated their unemployment insurance claim while answering the new weekly claim certification questions. In order to rectify this issue for our customers as quickly as possible, our department has implemented an automated solution to reactivate these claims and prevent benefit payments from being interrupted. We have also streamlined and clarified the questions to alleviate any further confusion.
Marylanders with a claim that became inactive last week can now login to their BEACON One-Stop account to file their weekly claim certification like normal. Those with a claim that became inactive this Sunday or Monday after filing their weekly claim certification will also have their claim automatically reactivated, but do not need to refile this week’s claim certification.
As issues arise, we are working as quickly as we can to resolve them. Nothing is more important to us than ensuring that all eligible Marylanders receive the benefits they need and deserve as soon as possible. For additional information, please visit our website at
MDunemployment.com.
Sincerely,
Tiffany P. Robinson
Secretary