Sorry to hear you bought a Dell ........ they have had a lot of Quality Control issues buyingh the rock bottom cheapest parts I personally was involved in 12 Hard Drive replacements in Desktops and Laptops in a yr
one failed 2 weeks out of the box .... lots of $$ for me reinstalling everything after the Dell Tech left ......
Build your own Laptops aren't really a reality yet ( while you can get a striped down model from ASUS it is still fairly complete, compared to a desktop PC )
I was
to the best of everything laptop comment - I used to price those thing for customers @ a former job, and would give my boss 2 quotes - what they really need $$$ and would be happy with, & what they will probably buy ¢ Cheap .... Users never understand when going from a desktop to a laptop - the laptop responds slower unless they put some money into it .....