So.md.toyota
Well its been over two months since I bought my two cars from SOUTHERN MD.TOYOTA,and mr.SHOEMAKER, and mr.PEED promise they would find the missing key & remote for the avalon or they would get me a new one well they did cut me a key at no cost but still no remote.So I called SO.MD.TOYOTA,and asked for mr.PEED,and was told he was not in much to my surprise so I ask to speak with mr SHOEMAKER,and was told he no longer had anything to do with the cars his job was to just sell them not to have them serviced.So I ask to speak with a manager,they put someone on the phone who I do not think was the manager,cause he was really rude I ask about the remote,and he said they could'nt find the damn thing,and they would get me one at cost,and that they were not in business to give any thing away.I told him thanks,and yes I would like to buy one but it sure as hell won't be from SOUTHERN MARYLAND TOYOTA.
All of this reminds me of when I sold cars,and was told that if a customer bought a car in,and said there was something wrong with it then have the service dept.find something wrong even if its not as long as its out of warranty so that we can charge them for our time.