RPMDAD
Well-Known Member
Leave.
And why would you say that Mr. Grumpy Pants?
Leave.
And why would you say that Mr. Grumpy Pants?
I am blessed with some awesome employees; that enjoy being here, like what they are doing and do it well!
As someone who has been in retail for a long time in many different states... Yes, SOMD does not have the best job applicants. You take the best of what applicants you get. GETTING applications can be difficult because people can't pass the tests incorporated in the application process. Once you do get someone hired, you really have no "threats" you can discipline them with....either they file a suit against you or just walk out the door when you write them up for something. The ones that DO manage to stick out a job for 6 months become the supervisors.
Any jobs dealing with customer service are considered 'toilet paper' jobs, not a career. Not many take any pride in doing a good job. They just don't care.
You mean those ridiculous online head assessments?
It used to be that you could walk into a place and sell yourself. Now you have to take a 45 minute assessment that for some places is complete bull####. Thank you HR
Those things are ridiculous - I watched my son try to fill one out - he's a hard working kind of guy that his managers are always happy to have, once he's hired. Polite, no tattoos or piercings, speaks fluent english, clearly, punctual and generally takes pride in his work. But he'd agonize at the "head tests" - "none of these answers fit, he'd say, and never get call backs. Worse yet, he'd fill out applications and the manager at places never seemed to be there, and when they were, they'd tell him they hadn't looked at his app, or they couldn't find it, or they'd call "soon". Poor managers have a lot to do with the type of service and employees in a store.
well, you cant "beat" the service clerks you get at any MVA
its against the law....
I found out only a couple years ago that my folks don't use an ATM card, and indeed were only vaguely aware they existed. I was visiting them and the day before I left (driving back home) she reminded me to get some cash for my trip since the next day was Sunday and the banks would be closed. I said I'd just get some at the ATM when I gassed up on my way out of town.
She was quiet for a second, then she said, "Well, how will you get cash if the banks are closed?" She had seen the machines in various places but had no idea what they were for.
I didn't know what to say. Seriously, I thought all that cash she keeps in her purse was just for show. It didn't occur to me that that's how she actually pays for things when she's traveling.
funny thing is studies have shown that people who use ATM / Debit cards spend more. It has something to do with knowing the cash you have on hand is all you have so you budget. Using plastic gives you the safety net of running to the closest machine and getting more cash.
I picked up the items I needed, walked up to a self Checkout, scanned my items, paid,
3. I apologize for asking you to do your job.
Very sad and Im not sure if it speaks volumes of this area, people in general or what. 25+ years ago we came here on business (not military) and we loved it. We moved away for 5 years and had an opportunity to return and were so happy to do so.
Now we cant wait to leave. There are many opinions on what has gone wrong around here. People that dont understand waving to other people? What selfish rock did you grow up under? Im from a big city and while that never happens in the city it tickled me when it happened in the smaller towns I lived in.
Was in Michaels the other day using a gift certificate. First the cashier told another co-worker shed be over to help her after she ::big eye roll:: helped me. She huffed over and then smashed the gift cert. numbers into the register, clicked her tongue and told me its not valid. (I know its valid) and I just shrugged at her, not saying a word. I was fuming. In my business - we could get written up or fired for such behavior so it amazes me when Im treated this way. I was not about to tell her how to do her job. She banged on her register some more and it worked. She quickly handed off all receipts, muttered the customary "heres your coupons and your balance on the certif is.." and huffed away. No thank you have a nice day (not that I need the phony ass kissing- but what I dont need is the feeling Im pissing you off for being on your line.
All I did was get on line to buy some scrapbook crap. I had no questions and no attitude. I had a certificate that she had no idea how to utilize. That store has always attracted weirdos to work there though. IMO- of course.
Did I mention we cant wait to leave an area we were once so in love with. Hey locals- on behalf of all transplants- Im very sorry we came and screwed up a perfectly good town. Really. I am.
Same with me! I lived here in the mid-2000's and we had really great time. Now, I'm counting the days until I can leave this a-hole infested part of the country! I know there will be opposing arguments (no doubt from descendants of the 3-4 family names that settled here in colonial times) but this place sucks! People are rude, drivers are rude (and stuuuuupid), no customer service anywhere (except Chick-fil-A and the little old lady who works the self checkout at Lowes) and it just is not a place I want to stay and raise my kids.
I found out only a couple years ago that my folks don't use an ATM card, and indeed were only vaguely aware they existed. I was visiting them and the day before I left (driving back home) she reminded me to get some cash for my trip since the next day was Sunday and the banks would be closed. I said I'd just get some at the ATM when I gassed up on my way out of town.
She was quiet for a second, then she said, "Well, how will you get cash if the banks are closed?" She had seen the machines in various places but had no idea what they were for.
I didn't know what to say. Seriously, I thought all that cash she keeps in her purse was just for show. It didn't occur to me that that's how she actually pays for things when she's traveling.
I to have experienced bad customer service at some locations in SOMD. However, i would like to give a big shout out to 3 locations where i have always received great customer service, Bowens Grocery store in Huntingtown, Sneades Ace Hardware in Owings, and Pepper's Pet Pantry is Solomons.
Same with me! I lived here in the mid-2000's and we had really great time. Now, I'm counting the days until I can leave this a-hole infested part of the country! I know there will be opposing arguments (no doubt from descendants of the 3-4 family names that settled here in colonial times) but this place sucks! People are rude, drivers are rude (and stuuuuupid), no customer service anywhere (except Chick-fil-A and the little old lady who works the self checkout at Lowes) and it just is not a place I want to stay and raise my kids.
however, no one on here ever starts a thread out with i just witnessed good customer service at this store or that store, or this restaurant or that restaurant.
Just a quick observation, all of us here are very quick to point out bad customer service, however, no one on here ever starts a thread out with i just witnessed good customer service at this store or that store, or this restaurant or that restaurant. I don't think bad customer service is isolated to to the SOMD area and it never use to be, i think it is just an expansion of being connected to the Washington / Baltimore Metro areas. I do remember when most of this area was country and customer service was always pretty good. But we should all start threads or have one thread we add onto when we see and experience good customer service. PS moved to SOMD area full time in 1984 so still a newbie to the area. Worked at Pax in the 80's and early 90's.