I have never been a postal service basher because, overall, I think they have done a great job over the years; UPS and FedEx ain't going to deliver a letter across the USA for 50-cents. But, this one issue really makes me shake my head.
UPS has a service called Mail Innovations to save shippers some money. They'll take it to the closest post office, then the post office takes it the final 5 yards. Typically adds another day to the delivery time (2 if UPS gives it USPS on Saturday). So, UPS is great; if they have another package coming to your house the same day that they have a Mail Innovations package going to the local post office, they'll deliver both to the house so you get the one package a day early. Probably makes financial sense for them too since they don't have to share the revenue with the post office.
So, now we have USPS. First of all, my mail box is 800 feet from the house. So, when there is a package that won't fit, they'll bring it to the house and leave it on the porch (which is what UPS does with every delivery). The thing that makes me crazy is that they'll only bring that package back, she puts the other mail in the mailbox. I'm like, if you're driving all the way back here, why not just bring it all? Today I had 2 packages. You guessed it, one fit in the box and the other was delivered to the porch.
It's certainly not the end of the world, but from a customer satisfaction standpoint, just doesn't make any sense. Is this some silly postal regulation that says if it fits in the mailbox, it has to go in the mailbox, or is the carrier just not thinking?
P.S. In past years, my mail carrier found a nice $50 cash Christmas card in the outgoing mail.
UPS has a service called Mail Innovations to save shippers some money. They'll take it to the closest post office, then the post office takes it the final 5 yards. Typically adds another day to the delivery time (2 if UPS gives it USPS on Saturday). So, UPS is great; if they have another package coming to your house the same day that they have a Mail Innovations package going to the local post office, they'll deliver both to the house so you get the one package a day early. Probably makes financial sense for them too since they don't have to share the revenue with the post office.
So, now we have USPS. First of all, my mail box is 800 feet from the house. So, when there is a package that won't fit, they'll bring it to the house and leave it on the porch (which is what UPS does with every delivery). The thing that makes me crazy is that they'll only bring that package back, she puts the other mail in the mailbox. I'm like, if you're driving all the way back here, why not just bring it all? Today I had 2 packages. You guessed it, one fit in the box and the other was delivered to the porch.
It's certainly not the end of the world, but from a customer satisfaction standpoint, just doesn't make any sense. Is this some silly postal regulation that says if it fits in the mailbox, it has to go in the mailbox, or is the carrier just not thinking?
P.S. In past years, my mail carrier found a nice $50 cash Christmas card in the outgoing mail.