The owner has a gruff, no-nonsense manner but he is a nice guy. We were just there for lunch a week ago and chatted with him while we ate. We've been going there for about six years. Seeing some of the dopey kids (employees) he's had to deal with, I think I'd get frustrated too, but I've never seen him do what I'd call yelling...more a parental-type of "do this..do that."
The food is decent, perhaps overpriced, but as I've said about most restaurants/bars, I go more for the social aspect ..spending time with friends.