Neither will I be going back. It's sad that you take your car in to be serviced and Waldorf Toyota caused $4,000 worth of damage to it.
Beware of Waldorf Sales Mgrs - Toyota
- Thread starter elliottsroost
- Start date
Neither will I be going back. It's sad that you take your car in to be serviced and Waldorf Toyota caused $4,000 worth of damage to it.
Then why do they have a service manager at the dealerships?
RPMDAD
Well-Known Member
Agree 100% if i had my car in the shop and picked it up and a tire fell off while driving home from the shop, i would not be posting about it on here until after i talked to my lawyer. Just thinking about that happening to me makes my back hurt. PS. i had always been an American car, truck kind of guy. Bought my very first toyota from waldorf toyota, a 4 wheel drive 4 cyl. pick up truck in 1986, had it worked on there several times for basic work car was a real lemon
. Put 320,000 miles on it and sold it in 2005 and it was still running. I can't say anything bad about that dealership or truck. But obviously i am or was not a frequent customer there.....
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Then tell me what the responsibility of the service manager is?
Scheduling the service technicians
Hire and fire service technicians
Making sure that the bills are correct
Sending out recall notices
Customer interaction
Ordering parts
Arrange for technician training (ASC certificates and brand training)
Work with sales department and management
Specify and order diagnostic equipment
Etc....
PrepH4U
New Member
As sick as I am with Senior reposting the same thing over and over.
I have to disagree with you. If I am paying a "professional" to do some work on my car they damn well better do a professional job. If I wanted a half azzed job I would take it to somebody's home garage. Same reasoning as a furnace repair person or a plumber, etc. If people knew how to do all of that themselves they wouldn't be paying the big bucks for the so called trained pro's. :shrug:
What does John Link selling a car at Waldorf Toyota have to do with the service department at Waldorf Toyota messing up my car?
glhs837
Power with Control
I didnt say it should not be professional, only that there is no is no outside inspection of the technicians work beyond his own profesionalism, which is a variable.
OldHillcrestGuy
Well-Known Member
This was routine maintenance -- oil change, tire rotation, checking the car over. Do you go out and raise the hood and check the dipstick to make sure there is oil in it before you drive away?
Service people are the ones who write the tickets for your vehicles to go in for service and not perform the actual service to you vehicle. Mechanics are the ones who perform the actual job or technicians as they are now called. Sales men or salespeople are the ones who sell you the vehicles. So if you are going to post information please get your senior05 and all 7 repeated posts correct.
You are absolutely right. John Link or Rick have nothing to do with the actual mechanical services that are performed to the car.
R
retiredweaxman
Guest
Nope - but if I turn over the engine and the idiot light comes on, then I know they did not do the job correctly.
I know I won't be going back. Almost $4,000 damage to my car because they did not tighten the lug nuts.
When you have your tires rotated, do you check each lug nut to make sure it is tight before you drive away?
After Waldorf Toyota screwed up, I did not trust them to fix my car properly so I had the car taken to Bowie Toyota for the actual work. Waldorf Toyota's insurance paid almost $4,000 to get my car fixed. It took almost two months. This case has not been settled.
It will be after they search the internet for your posts and yes they can find it by your email IP address not by your REAL NAME.
Everything I have posted is true and I have documentation to back it up. It's called "Freedom of Speech." I have used my real name in a number of my posts. There is no denying that they screwed up. I just want other people to realize that Waldorf Toyota's service department cannot be trusted to do what people are paying them to do. If you have work done there, you need to recheck the work behind them. I wish someone had told me to recheck everything they do. I thought they were a reputable dealership.
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OldHillcrestGuy
Well-Known Member
This is really getting old. Everyday this thread is popping up, people make mistakes, they admitted there fault and your car was fixed. I have 3 Toyota's and everyone of them has been serviced by them at one time or another with no problems service was excellent. I had to have a new front axle seal on one of them replaced just 300 miles before the warrenty ran out at 60,000 miles. The first seal they put on started leaking about 2 weeks later, called them to report it and of course I wasnt too happy about it, but they had a tow truck at my house in 45 minutes, it took about 5 days to get it back only because they had to order new seals, the ones they had gotten earlier were defective (warped). In the meantime I got to use a new Highlander Hybrid for my ride for 5 days.
For every 100 customers that are serviced by Waldorf Toyota Im sure you will find one or two disgruntled ones. They are a very busy dealership and Im sure mistakes do happen, but proably no more then any other new car service department. Its not a perfect world.
Ive had a bad experience at Ken Dixon several years back and I wont ever take a car of mine back to them, I had to call General Motors to get satisfaction. I know you are pissed about what happened to you all, but lets put this thread to sleep your point has been made.
Who said there was no personal injury? I said thank God no one was killed.