When we first moved her I used Three Notch. I used them for a good 15 years, trusted their word on everything. If they wanted to run a test, then by gosh run the test. Always paid cash, as many animals as I had I was in there more often than I would care to be. When it was time to euthanize my animals I trusted them to do it.
Fast forward to one of my dogs. We were doing some things that we knew were last effort to make her comfortable. They made a mistake in how things should have been handled, she was dying. I could deal with the mistake, what I could not deal with was their callousness. When my dog laid dying in the garage on Saturday night through early Monday morning, and I finally get through to the answering service, which calls my "trusted" vet - all I wanted was for her to come put her out of her misery. I didn't think I was asking too much, I had been a faithful client for over 15 years.
This dog weighed 160 pounds and could not at this point even stand up. This caring (ha) vet, said to tell me the office opens at 9:00 am, bring her in then.
My dog died finally at 3:00 a.m. Monday morning. I didn't go to work that day, took my girl up to a crematorium. Three Notch had the balls to call my office that afternoon to see if I was bringing her in... my co-worker said no, considering she had died early that morning.
I never heard a word from them - period. When I was calm enough I went to get my records on all of my animals, the receptionist asked how my dog was, when I finished the story she was crying, she went and told the "partners" how it was handled, I still never heard anything. They never even noted in my records.
I now use St. Mary's and couldn't be happier, I've seen almost every vet in the place and they all know my animals and treat me like a valued client.
The only way I'll ever step foot in Three Notch again, is when hell freezes over and they are the last vet in the area. When vets are more interested in $$ than animals, their clients need to find alternate care.