Family Auto Care Owner Response
OK Blobby, lets get all the facts straight before making such slanderous statements about good local repair services as you have here. First, I would like to remind you that we stayed very late on the previous Friday night just to take a look at your car in the first place, and did so for absolutely no charge, as a favor to you and to the good friend who recomended you to our facility. You made an appointment for the next week, and after you arrived we began to diagnose the reason we found your car was running too hot. You forgot to mention in your rants that there was intensive diagnostic work involved which required the use of our experience and tools, including the $45,000 factory laptop program. You thought something was wrong with your engine fan if you recall, which through our expert diagnoses we found to be inaccurate, saving you the costs of working on that fan circuit unecessarily. Once the diagnoses was complete (first hour of work) you were presented with a complete estimate to do the repair, which we held to the penny. This particular engine is not in any way an easy to install Tstat and requires some heavy disassembly to acess, and after the stat is installed the engine requires some time to purge air from the system to prevent an air bubble from causing engine damage, steps not taken by less experienced repair shops. This was all fully explained during the selling of the job. We did the job fully, no shortcuts or flat rating, and gave you excellent quality work. You should also remember that even though your wife called several times attempting to rush us through the job, that we still took the extra steps to scan and clear the errant codes from the computer system and performed several road tests before returning the car to you.
Funny how you never mention anything about the quality of work or personal service received, just false complaining about the price (which you fully authorized in advance of the repair). You sir added a Mobil 1 european formal sythetic unscheduled maintenance service including service system reset to the repair (not just an oil change in any way), including proper factory oil filter, not using a cheap inferior quality filter or wrong specs oils used at quick lube centers. That unscheduled maint service is the difference in the cost you mentioned as "over estimate", and was done only at your request. We do only top quality service and if you wanted an inferior quality service done with little to no skill by a minimum wage fella at the local quickie lube, that is where you should have gone. Of course you would have gotten exactly what you paid for, and would not have gotten what you didnt pay for, which was our best quality and attention to detail in performing the full service (not just an oil and filter change).
As to your tag issue, the only reason we added tag frames to your car was because the dealer frames that were on it were quite old and you came to us recomended by a dear friend (who would not have recommended you to us if she did not trust us completely), so we felt you would be proud of us, where you take your car now, instead of the stealership you used to take your car to and were currently "advertising" for. Obviously in being here you were not using that dealer any longer. These were not custom frames you had on the car, they were frames advertising for a non local dealership. Our frames have a large BMW raised print across the bottom and a very small family auto at the top, far less "advertising" than the ones you already had on the car. Why should we think you would not have a problem "advertising" for a non local dealership but would then have a problem "advertising" for us? I guarantee the selling dealer did not ask persmission when you bought the car. Our tag frames also come with a few perks... One, when we are out and spot our frames on your car, you get "carded" and we leave a discount card on your drivers winder to use at future services. Two, our techs ar paid a $100 bonus if they are ever out somewhere and see a vehicle with our frames broken down or needing assistance, just to stop and offer the owner help. Three, we take great pride in our business and are very pleased when our owners share that pride in where they choose to do business. This results in a good working relationship that ultimately saves you money down the road, a benefit you are no longer entitled to. To be clear, your tag frames were saved for you after installed in case you wanted them, and when you had your wife contact us asking for them, they were promptly returned. (noticed you did not come "throw them on my desk", which I promise you was a very smart move on your part I assure you)
I am quite disappointed to be reading online and finding this ridiculous statement from you that we overcharged for the work completed on your behalf, which you fully approved in advance. Not once did you ever make contact with me to discuss the alleged overcharging issue, you simply decide to annonymously make disparaging statements, the real trouble with faceless internet posts such as yours. We are an experienced auto dealer / Mercedes and BMW factory trained auto service provider with over $137,000 invested in special Mercedes and BMW tools and equipment, not including each techincians own hand tools. We each have over 170 hours of intensive model specific training which we add to annually, not including our initial trade school educations. We support our local community extensively through charity events and fundraisers, belong to several industry groups to promote our chosen field and support responsible new federal and state regulations, are ASE certified Master Technicians who take great pride in our work, are members of our local and state chamber of commerce', are certified by the state and have received awards for our recycling and "green" efforts, and have over 1,100 highly satisfied clients who's trust and confidence we have earned including some of the very finest citizens and representatives in Calvert County. We are not simply someone only taking from this great county, or sending the money we earn to another state to a corporate office, we give back to the community that supports us and do so with great pride. There are not very many auto shops in our area who can boast the same way I promise you. We are as honest as the day is long, are longtime members of our church, and truly love what we do by providing superior quality service to our valued clients who appreciate us. You sir have shown that you do not deserve our expert service or personal concern we give each and every client. I suggest in the future if you are ever disappointed with the services you receive that you contact the person who provided that service and ask him to discuss it with you instead of blowing our your chest and pretending you are trying to warn others who could, without your false alarms, truly benefit from our superior quality and personal service. This was nothing more than a way for you to pretend to be someone your not and blame a small family business for your own shortcomings. What comes around goes around, and you will get yours, of this I am absolutely certain. Tell Miss T. hello for me when you see her again! I will pray for you, and then move on to give my time and attention to those who deserve receiving it. I stand behind every job we perform and every penny we charge is 100% justified. If anything, we undercharge for our work. I would not have taken the time to respond to your ridiculous allegations if I was the type of service provider that overcharges or gives poor quality service. I am available to any and all who would like any further details on this particular situation by contacting me, Dwayne Crawford, owner and Operator, Family Auto Care Mercedes BMW in Owings, MD at benzcare@aol.com or by calling me directly at 410-257-7009.
OK Blobby, lets get all the facts straight before making such slanderous statements about good local repair services as you have here. First, I would like to remind you that we stayed very late on the previous Friday night just to take a look at your car in the first place, and did so for absolutely no charge, as a favor to you and to the good friend who recomended you to our facility. You made an appointment for the next week, and after you arrived we began to diagnose the reason we found your car was running too hot. You forgot to mention in your rants that there was intensive diagnostic work involved which required the use of our experience and tools, including the $45,000 factory laptop program. You thought something was wrong with your engine fan if you recall, which through our expert diagnoses we found to be inaccurate, saving you the costs of working on that fan circuit unecessarily. Once the diagnoses was complete (first hour of work) you were presented with a complete estimate to do the repair, which we held to the penny. This particular engine is not in any way an easy to install Tstat and requires some heavy disassembly to acess, and after the stat is installed the engine requires some time to purge air from the system to prevent an air bubble from causing engine damage, steps not taken by less experienced repair shops. This was all fully explained during the selling of the job. We did the job fully, no shortcuts or flat rating, and gave you excellent quality work. You should also remember that even though your wife called several times attempting to rush us through the job, that we still took the extra steps to scan and clear the errant codes from the computer system and performed several road tests before returning the car to you.
Funny how you never mention anything about the quality of work or personal service received, just false complaining about the price (which you fully authorized in advance of the repair). You sir added a Mobil 1 european formal sythetic unscheduled maintenance service including service system reset to the repair (not just an oil change in any way), including proper factory oil filter, not using a cheap inferior quality filter or wrong specs oils used at quick lube centers. That unscheduled maint service is the difference in the cost you mentioned as "over estimate", and was done only at your request. We do only top quality service and if you wanted an inferior quality service done with little to no skill by a minimum wage fella at the local quickie lube, that is where you should have gone. Of course you would have gotten exactly what you paid for, and would not have gotten what you didnt pay for, which was our best quality and attention to detail in performing the full service (not just an oil and filter change).
As to your tag issue, the only reason we added tag frames to your car was because the dealer frames that were on it were quite old and you came to us recomended by a dear friend (who would not have recommended you to us if she did not trust us completely), so we felt you would be proud of us, where you take your car now, instead of the stealership you used to take your car to and were currently "advertising" for. Obviously in being here you were not using that dealer any longer. These were not custom frames you had on the car, they were frames advertising for a non local dealership. Our frames have a large BMW raised print across the bottom and a very small family auto at the top, far less "advertising" than the ones you already had on the car. Why should we think you would not have a problem "advertising" for a non local dealership but would then have a problem "advertising" for us? I guarantee the selling dealer did not ask persmission when you bought the car. Our tag frames also come with a few perks... One, when we are out and spot our frames on your car, you get "carded" and we leave a discount card on your drivers winder to use at future services. Two, our techs ar paid a $100 bonus if they are ever out somewhere and see a vehicle with our frames broken down or needing assistance, just to stop and offer the owner help. Three, we take great pride in our business and are very pleased when our owners share that pride in where they choose to do business. This results in a good working relationship that ultimately saves you money down the road, a benefit you are no longer entitled to. To be clear, your tag frames were saved for you after installed in case you wanted them, and when you had your wife contact us asking for them, they were promptly returned. (noticed you did not come "throw them on my desk", which I promise you was a very smart move on your part I assure you)
I am quite disappointed to be reading online and finding this ridiculous statement from you that we overcharged for the work completed on your behalf, which you fully approved in advance. Not once did you ever make contact with me to discuss the alleged overcharging issue, you simply decide to annonymously make disparaging statements, the real trouble with faceless internet posts such as yours. We are an experienced auto dealer / Mercedes and BMW factory trained auto service provider with over $137,000 invested in special Mercedes and BMW tools and equipment, not including each techincians own hand tools. We each have over 170 hours of intensive model specific training which we add to annually, not including our initial trade school educations. We support our local community extensively through charity events and fundraisers, belong to several industry groups to promote our chosen field and support responsible new federal and state regulations, are ASE certified Master Technicians who take great pride in our work, are members of our local and state chamber of commerce', are certified by the state and have received awards for our recycling and "green" efforts, and have over 1,100 highly satisfied clients who's trust and confidence we have earned including some of the very finest citizens and representatives in Calvert County. We are not simply someone only taking from this great county, or sending the money we earn to another state to a corporate office, we give back to the community that supports us and do so with great pride. There are not very many auto shops in our area who can boast the same way I promise you. We are as honest as the day is long, are longtime members of our church, and truly love what we do by providing superior quality service to our valued clients who appreciate us. You sir have shown that you do not deserve our expert service or personal concern we give each and every client. I suggest in the future if you are ever disappointed with the services you receive that you contact the person who provided that service and ask him to discuss it with you instead of blowing our your chest and pretending you are trying to warn others who could, without your false alarms, truly benefit from our superior quality and personal service. This was nothing more than a way for you to pretend to be someone your not and blame a small family business for your own shortcomings. What comes around goes around, and you will get yours, of this I am absolutely certain. Tell Miss T. hello for me when you see her again! I will pray for you, and then move on to give my time and attention to those who deserve receiving it. I stand behind every job we perform and every penny we charge is 100% justified. If anything, we undercharge for our work. I would not have taken the time to respond to your ridiculous allegations if I was the type of service provider that overcharges or gives poor quality service. I am available to any and all who would like any further details on this particular situation by contacting me, Dwayne Crawford, owner and Operator, Family Auto Care Mercedes BMW in Owings, MD at benzcare@aol.com or by calling me directly at 410-257-7009.
I may just break my car just so he can fix it! 
I'm super impressed! 
