Jiffy Lube

[Pete]

You got that right! What's sad is that -- if left up to the store manager -- I bet this would've been resolved immediately. He was really nice, apologetic, and let on that this specific tech wasn't his "best apple". Instead, thanks to corporate , it must be escalated to "regional/district customer service", who has ROYALLY pissed me off! So I've fired off emails to the regional manager (above the dudes I talked to), the corporate HQ in Houston, another corporate office in Omaha, and the local "on your side/investigative" team at the ABC station here. I tried the BBB site to file a complaint, but their site isn't operating right, so I'll have to call them on Monday.

If you resort to a picket sign please take pics

 

[SHELLRJA]

Bad Business

MY X used JL about 15 yrs ago for oil change. They drained all his fluids and did not replace the oil at all and the motor blew because it is was no oil. They ended up having to pay for it over $800. Only because he picketed in front of their business.

 

[mainman]

MY X used JL about 15 yrs ago for oil change. They drained all his fluids and did not replace the oil at all and the motor blew because it is was no oil. They ended up having to pay for it over $800. Only because he picketed in front of their business.

Wow, so this happened 15 years ago? I'll never go there again... Thanks!

 

[CableChick]

I used to work at Jiffy Lube as a Lube Tech.

 

[mompss02]

I went there for my fisrt new car oil change and received a broken grill they hid until we went throught the car wash next and there oil rag came out part way and thats when we took it back to them and they said we had to prove it to them how do you do that when your not allowed in the bay area.
typical southern maryland treatment.

 

[itsbob]

I stopped at Jiffy Lube on my way to work one day when my oil light came on. They told me I had a leak and my oil holder was empty. They filled it with oil, gave me two quarts to take with me so I could make it to my mechanic, and they didn't charge me a cent!

Well, it's hard to blankiet ALL Jiffy Lubes.. just like any other business they are all locally owned, and just pay a franchise fee to operate under their name... They can be owned by good people, or people just out to make a buck at any cost. Best bet is to get in touch with their corporate offices and talk to people there, they'll make sure you are taken care of usually. They don't want the corporate name to be sullied..

Around here, I found the (can't remember the name but I THINK) Valvoline Service center in PF, and have been REAL happy with them, their service, and the people that work there.

 

[willie]

What is wrong with taking your car to the manufacturers dealer?

 

[Otter]

Valvoline Service center in PF, and have been REAL happy with them, their service, and the people that work there.

From the owner on down, all top notch people. Last time I talked to the owner he was looking to add another shop down off 235, not sure if it happened or not.

 

[Mikeinsmd]

typical southern maryland treatment.

What's southern MD got to do with it? You can always move to PG county or DC.

 

[mompss02]

the attitude down here is screw everyone and who cares who is getting hurt I have lived here for 12 years and have encountered such a backwards attitude and vindictive ways that if We did not have jobs here we would be gone. But what the hell maybe i need to become like those i have come in contact with.

 

[Mikeinsmd]

the attitude down here is screw everyone and who cares who is getting hurt I have lived here for 12 years and have encountered such a backwards attitude and vindictive ways that if We did not have jobs here we would be gone. But what the hell maybe i need to become like those i have come in contact with.

Maybe those you've encountered just don't like you.


BTW, if you're any good at what you do, you can get a job anywhere.

 

[crabcake]

Well, it's hard to blankiet ALL Jiffy Lubes.. just like any other business they are all locally owned, and just pay a franchise fee to operate under their name... They can be owned by good people, or people just out to make a buck at any cost. Best bet is to get in touch with their corporate offices and talk to people there, they'll make sure you are taken care of usually. They don't want the corporate name to be sullied..

Actually, many of the Jiffy Lubes on the east coast are owned by Heartland Automotive or Lucor (can't remember which). And believe me, their corporate offices leave a LOT to be desired! I had better dealings with the store manager than anyone above him.

What is wrong with taking your car to the manufacturers dealer?

The nearest Isuzu dealer to me is a good 40 minutes. The import shop a mile from my office (authorized to do all maintenance/repairs on Isuzu) will handle all my car needs from now on.

 

[willie]

the attitude down here is screw everyone and who cares who is getting hurt I have lived here for 12 years and have encountered such a backwards attitude and vindictive ways that if We did not have jobs here we would be gone. But what the hell maybe i need to become like those i have come in contact with.

It's always seemed like a friendly place to me with just a few exceptions.
Maybe your attitude needs checking?

 

[Wenchy]

the attitude down here is screw everyone and who cares who is getting hurt I have lived here for 12 years and have encountered such a backwards attitude and vindictive ways that if We did not have jobs here we would be gone. But what the hell maybe i need to become like those i have come in contact with.

I have been treated like gold in SoMD, but Jiffy Lube (a franchise in Gaithersburg) lost Jiffy Lube (nation-wide) my business forever.

Are you in the right thread?

 

[mompss02]

I am a very upbeat person and friendly and it always seems that when i try to do automotive business here they think because i am female i am stupid and try to tell me i do not know what i am talking about. So now i just tell them i am getting what i know and need and do not need help. jiffy Lube lost our business permanently and luckily no major car problems amounted from there ignorance.

 

[BuddyLee]

I was just thinking about going up to JL. Not now.

 

[itsbob]

What is wrong with taking your car to the manufacturers dealer?

$$$$ Why pay $300 for dealer service, when you can get the same service elsewhere for 30?? Dodge dealership once tried to charge me over $400 for my first year annual service, they said part of the service was changing the battery, and repacking all the bearings on the front and rear wheels.. the bearings were sealed units, and the battery?? Well that just blew my mind..

 

[Wenchy]

$$$$ Why pay $300 for dealer service, when you can get the same service elsewhere for 30?? Dodge dealership once tried to charge me over $400 for my first year annual service, they said part of the service was changing the battery, and repacking all the bearings on the front and rear wheels.. the bearings were sealed units, and the battery?? Well that just blew my mind..

I agree, but if you read the warranty, you willl not be covered it you don't have the service (main) done at the dealership.

I just had a fancy $475 lube done in Dover (at the dealership)

I was screwed, and screwed well.

 

[itsbob]

I agree, but if you read the warranty, you willl not be covered it you don't have the service (main) done at the dealership.

I just had a fancy $475 lube done in Dover (at the dealership)

I was screwed, and screwed well.

Not true.. they passed that law YEARS ago.. they can't require you to have services at the dealer as part of the warranty.

 

[willie]

$$$$ Why pay $300 for dealer service, when you can get the same service elsewhere for 30?? Dodge dealership once tried to charge me over $400 for my first year annual service, they said part of the service was changing the battery, and repacking all the bearings on the front and rear wheels.. the bearings were sealed units, and the battery?? Well that just blew my mind..

A $30 service for $300? Get educated. Read the owners manual and be enlightened.

You can even do your own oil changes and it will not affect the warranty.