That ^ kind of crap is why I stopped using the DMV for any title or registration work decades ago. I take it to Marilyn at Fast Stop Title and "poof"..done.I was late getting a car in for emissions by about a month. Went to the place in PFred fully expecting to pay a late fee and the guy doing the test said no, they were waived due to COVID.
I've come to learn that sometimes it's whoever you get waiting on you on any given day and what kind of mood they are in. I had a fiasco with DMV trying to get a title to a vehicle in my name after my fiancé passed and went rounds with DMV at a couple locations. I went to Loveville one day with paperwork in hand and happened to get two clerks who were willing to listen, review my paperwork, then make it happen. Makes you wonder how come the other DMV locations couldn't do that?