When Ordering a Burger...

[MMDad]

Nooooooo!!!

Hamburger Chef Jamie Oliver Proves McDonald’s Burgers “Unfit for human consumption” | Political Blind Spot

Who didn't know that? How could you eat one and not be aware that it isn't really food?

 

[BadGirl]

Maybe I've just never had one that was so over seasoned that it should have been in the description, because I can think of only one other time when I have questioned it, because the meat tasted like beef, not like an envelope of Hidden Valley salad dressing mix.

Clearly, this restaurant included too much Ranch Dressing in the burger they served you. If the seasoning was so overpowering that it took away from the flavor of the beef, then they simply added too much into their beef mix.

For a restaurant to not add any seasoning at all is a bit odd, unless you specifically ask for it plain.

I add dry Ranch Seasoning to my burger mix when I make burgers, and they always taste fine. Of course, I don't add the entire envelope to the beef, so that the packet overwhelmes the burger meat.

Maybe the resuratant was just having an off day?

 

[mAlice]

Clearly, this restaurant included too much Ranch Dressing in the burger they served you. If the seasoning was so overpowering that it took away from the flavor of the beef, then they simply added too much into their beef mix.

For a restaurant to not add any seasoning at all is a bit odd, unless you specifically ask for it plain.

I add dry Ranch Seasoning to my burger mix when I make burgers, and they always taste fine. Of course, I don't add the entire envelope to the beef, so that the packet overwhelmes the burger meat.

Maybe the resuratant was just having an off day?

I don't think so. The manager didn't really think I had a valid issue because his response was "well, I have two other customers who ordered them and love them".

I just think it would be courteous to inform a customer, but I guess courtesy is old hat these days, and unseasoned meat has gone the way of the dinosaur. Live and learn.

 

[GWguy]

I don't think so. The manager didn't really think I had a valid issue because his response was "well, I have two other customers who ordered them and love them".

I just think it would be courteous to inform a customer, but I guess courtesy is old hat these days, and unseasoned meat has gone the way of the dinosaur. Live and learn.

I would think that if you were unhappy, he might have offered you a different burger instead of comparing you to other customers.

 

[mAlice]

I would think that if you were unhappy, he might have offered you a different burger instead of comparing you to other customers.

Nope. His professional response was that other customers liked it. So be it. Unlike the LGBT activists, I know all I need to do is spend my money elsewhere, but I gotta' tell ya', I'm runnin' out of places to spend my money. I rarely go out to eat anymore, because it usually sucks.

 

[BadGirl]

I don't think so. The manager didn't really think I had a valid issue because his response was "well, I have two other customers who ordered them and love them".

I just think it would be courteous to inform a customer, but I guess courtesy is old hat these days, and unseasoned meat has gone the way of the dinosaur. Live and learn.

See, I'd be a bit more upset that the restaurant manager discounted a valid complaint. It sounds as if he was dismissive to your opinion.

At a minimum, he could have said, "you know, many of our customers do like our burger, but if you do not, what can I do to make you happy? Would you like another burger - plain - or can I bring you something else that might satisfy you?".

The goal is to ensure that every customer leaves happy and eager to return.

 

[mAlice]

The goal is to ensure that every customer leaves happy and eager to return.

The problem with this is that one only has so much time one can dedicate to lunch during the paid work day. Weren't you there when I got the screwed up burger at Tides? I thought you were there.

 

[BadGirl]

The problem with this is that one only has so much time one can dedicate to lunch during the paid work day. Weren't you there when I got the screwed up burger at Tides? I thought you were there.

Yep, I was there with you.

I'm unsure of why you are the magnet for inferior food/restaurant experiences, but you are.

I totally get the limited time allocated for lunch, and the challenges that makes for a replacement lunch. Perhaps they could have prepared something 'to go' for you, or offered up a gift card as a small good-will gesture. :shrug:

 

[Pete]

See, I'd be a bit more upset that the restaurant manager discounted a valid complaint. It sounds as if he was dismissive to your opinion.

At a minimum, he could have said, "you know, many of our customers do like our burger, but if you do not, what can I do to make you happy? Would you like another burger - plain - or can I bring you something else that might satisfy you?".

The goal is to ensure that every customer leaves happy and eager to return.

It seems less and less valid complaints fall on deaf ears. I suppose this deafness could be attributed to the wave of people who bitch about everything they can possibly think of in hopes of copping free food. Sad that valid issues might now get looked at with suspicion.

 

[mAlice]

Yep, I was there with you.

I'm unsure of why you are the magnet for inferior food/restaurant experiences, but you are.

I totally get the limited time allocated for lunch, and the challenges that makes for a replacement lunch. Perhaps they could have prepared something 'to go' for you, or offered up a gift card as a small good-will gesture. :shrug:

A gift card would have been nice. That would have gotten me in the door of the restaurant again

 

[vraiblonde]

See, I'd be a bit more upset that the restaurant manager discounted a valid complaint. It sounds as if he was dismissive to your opinion.

At a minimum, he could have said, "you know, many of our customers do like our burger, but if you do not, what can I do to make you happy? Would you like another burger - plain - or can I bring you something else that might satisfy you?".

The goal is to ensure that every customer leaves happy and eager to return.

Or he could say, "This is how we make our burgers. Sorry you don't like it." You can't please everyone and if other customers like the burgers, it would be silly to change them just because one person complains.

I get complaints ALL THE TIME. They don't like the classifieds policy; they don't like the way the forums are run; this that the other thing; blah blah blah. I nicely (or sometimes not) tell them to feel free to not use our services. The majority of our visitors seem to like it just fine. You simply cannot please everyone and some people just cannot be pleased no matter what you do. It's folly to even try.

 

[RoseRed]

It seems less and less valid complaints fall on deaf ears. I suppose this deafness could be attributed to the wave of people who bitch about everything they can possibly think of in hopes of copping free food. Sad that valid issues might now get looked at with suspicion.

Someone that I am acquainted with made a habit of stuff like this. So much so that none of us wanted to eat lunch out with her anymore. She was a cheapie and asked for water and a bunch of lemons so she could make her own lemonade. Another time she dropped a short and curly hair in her food and complained. Management busted her out because there were no people of color working in the kitchen or doing any food prep.

 

[vraiblonde]

It seems less and less valid complaints fall on deaf ears. I suppose this deafness could be attributed to the wave of people who bitch about everything they can possibly think of in hopes of copping free food. Sad that valid issues might now get looked at with suspicion.

Not to mention that "valid" is a matter of opinion. "There's a bug in my salad" is valid. "Your bathrooms are filthy" is valid. "I don't like the food here" is not a valid complaint that should be addressed if nobody else seems to be having a problem.

 

[czygvtwkr]

I get complaints ALL THE TIME. They don't like the classifieds policy;

I don't like that there is a Tools section then under General there is a Tools sub section

 

[kwillia]

Or he could say, "This is how we make our burgers. Sorry you don't like it." You can't please everyone and if other customers like the burgers, it would be silly to change them just because one person complains.

I get complaints ALL THE TIME. They don't like the classifieds policy; they don't like the way the forums are run; this that the other thing; blah blah blah. I nicely (or sometimes not) tell them to feel free to not use our services. The majority of our visitors seem to like it just fine. You simply cannot please everyone and some people just cannot be pleased no matter what you do. It's folly to even try.

^^This^^

I would be pizzed if I went there specifically for their extra-seasoned burgers only to find out they changed the recipe. The easy answer would be to ask for an unseasoned burger should you not want to partake in their standard burger again.

 

[vraiblonde]

I don't like that there is a Tools section then under General there is a Tools sub section

If we combined them so that you manage your forum AND thread experience in the same list, all hell would break loose and the world might end in a fiery ball of spontaneous combustion. The keening would deafen puppies and small children. That is just way too much information for people to process, and trust me on that because I've been doing this for 17 years and know their limitations well.

 

[Beta]

Most restaurants do something "unique" to improve the flavor of their product. Anyone can pick up a slab of ground beef and grill it at home. Restaurants don't get people raving about their burgers if that's all they do. They all use their "special seasoning" or special combination or whatever bull#### they want to use in order to make it a tastier and more memorable experience for their patrons. Most people don't realize they're seasoned, so they think "wow, this is good! I can't make a burger like this at home!" when they don't realize throwing on some butter or spices would do the trick. And if a restaurant listed that they seasoned or buttered them (and heaven forbid they list the spice combo!) then people would realize they could figure it out at home and not go there as often.

It's business sense.

Therefore, any time you expect that they don't do ANYTHING beyond what is explicitly stated on the menu, you need to tell your waiter and make damn sure that they don't.

 

[BadGirl]

^^This^^

I would be pizzed if I went there specifically for their extra-seasoned burgers only to find out they changed the recipe. The easy answer would be to ask for an unseasoned burger should you not want to partake in their standard burger again.

Ok. I get that.

But what if this is your first time in that restaurant, or your first time ordering a burger in that restaurant? The expectation is that you get a lightly-seasoned burger, and the one that comes out is over-saturanted with seasoning, rendering it - for you - inedible.

Again, I'm not talking about a burger that is a regular, middle of the road burger, with a modicum of spices and seasoning, not doused with the stuff.

What then?

 

[happyazz]

Maybe I've just never had one that was so over seasoned that it should have been in the description, because I can think of only one other time when I have questioned it, because the meat tasted like beef, not like an envelope of Hidden Valley salad dressing mix.

It could be they were trying to hide the taste of "less than fresh meat".

 

[RoseRed]

Ok. I get that.

But what if this is your first time in that restaurant, or your first time ordering a burger in that restaurant? The expectation is that you get a lightly-seasoned burger, and the one that comes out is over-saturanted with seasoning, rendering it - for you - inedible.

Again, I'm not talking about a burger that is a regular, middle of the road burger, with a modicum of spices and seasoning, not doused with the stuff.

What then?

I would send it back.