I work for a dealer and in the service department and i would def ask for the service rep to give you a call. and if that doesnt work ask to speak to the VP of that dealership. And mak esure you tell them you will give them a bad survey. Dealerships revolve around those damn surveys. Dont take...
I buy mine from Ulta.com - Cosmetics, Fragrance, Salon and Beauty Gifts i found it to be alot cheaper. Plus they always have discounts and specials. should check it out.