XOXO17 - gratuity means "something given voluntarily or beyond obligation usually for some service". You're the one that took a job paying $2.13 an hour and are relying upon your exemplary skills to garner recognition via receipt of an offering of gratuity on the customer’s part. The fact is that the customer is only required to pay for what they purchased. Anything above that is still the customer being gratuitous whether it is 10%, 15%, 20% or whatever. And if I was you I wouldn’t name the establishment either. If I was your boss and came across your sniveling I would certainly let you go for the attitude that you have displayed as you interact with the community, you know the same one that the business relies upon for their existence.
And before you say that I’m a bad tipper or ask if I am a server I will tell you that I tip very well for good service (30% range), I leave 15% to 20% for average service and I will leave $.02 for crappy service. I have also been a bartender here in St. Mary’s and once managed a consolidated open mess at a remote military installation in Alaska as a part time job. Tips are extra and not guaranteed or else they would be included in the charge up front.
Let me clue you into something else, those customers that you are blowing off for leaving you a meager tip could be the ones that give the most outrageous tip on their next visit, but you have now shunned them and are again the loser. There could be a very good reason why they gave less then what you felt you deserve. Maybe they took exception with something that you did or didn’t do, the food could have been crappy and they penalize everyone in the business for that or maybe they just didn’t have the extra to give at that moment. But you know what none of this matters because your customers are not required to give you a darn thing for doing your $2.13 an hour job. It’s up to you to earn anything extra and those that don’t live up to your standard simply do not have to. If you can’t deal with that then you should find a new line of work.