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Los Angeles, California (CNN) -- Southwest Airlines apologized a second time Monday to film director Kevin Smith for pulling him off a Saturday flight because of his size.
"We're very sorry for how his night unfortunately played out," Southwest said in a written statement.
The airline said it "could have potentially handled our communication better," but defended "the determination that Mr. Smith needed more than one seat to complete his flight comfortably." ----------------->more
I'm a fan of Kevin Smith and a fan of Southwest. I'm not a fan of being squashed by a supersized passenger sitting next to me. Thoughts?
"We're very sorry for how his night unfortunately played out," Southwest said in a written statement.
The airline said it "could have potentially handled our communication better," but defended "the determination that Mr. Smith needed more than one seat to complete his flight comfortably." ----------------->more
I'm a fan of Kevin Smith and a fan of Southwest. I'm not a fan of being squashed by a supersized passenger sitting next to me. Thoughts?