Yep, total horse crap.So, the JD Power equates customer complaints, no matter how silly, with quality. Dont like how the steering in your new Corvette feels because you came from a 1978 Lincoln Marquis De Sade? Thats an "initial quality" hit, even though the vehicle is operating as designed.
An engine failure counts the same as a faulty cupholder.
This is one of my favorite videos